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Imperial Library
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Index
Cover
Title Page
Dedication
Contents
Part One: Shift Happens
1. An Epic Revolution
2. The End of Scarcity
3. Apocalypse? No.
4. The Collapse of the Middle
5. The Amazon Effect
6. The Future Will Not Be Evenly Distributed
7. The Customer Is the Channel
8. Optimizing to Extinction
9. Defenders of the Status Quo
10. An Especially Bad Time to Be Boring
Part Two: The Journey to Remarkable
11. The Eight Essentials of Remarkable Retail
12. Essential #1: Digitally Enabled
13. Essential #2: Human-Centered
14. Essential #3: Harmonized
15. Essential #4: Mobile
16. Essential #5: Personal
17. Essential #6: Connected
18. Essential #7: Memorable
19. Essential #8: Radical
20. A Brave New World
Acknowledgments
Notes
Bibliography and Additional Reading
Index
About the Author
Copyright Page
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