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Index
Cover
Title Page
Copyright
Foreword
Preface
Acknowledgements
Chapter 1: Creating Your Twenty-First Century Workforce and Culture
Core Skills for Success
A Consistent Terminology
Who Will Benefit Most
Leveraging This Book
Chapter 2: Transforming Your IT Team
How to Make This Transition: Learn to Think Differently
Five Critical Success Factors that Enable IT Organizational Excellence
Conclusion: High-Performance Reality
Chapter 3: Building a Client-Focused IT Culture
What Good Service Looks Like
Service Skills and Mindsets
Strategies for Developing a Service Mentality
Conclusion
Chapter 4: Evolving into the Role of Consultant
What Exactly Is a Consultant's Role, Anyway?
Why Do I Need to Become More Consultative?
Learning to Change Hats: The Four Roles of IT
So, How Do I Become a Consultant?
How Difficult Can This Be?
Chapter 5: Negotiating: Getting What You Want without Damaging the Relationship
Position versus Interest Negotiations
Three Key Factors; Three-Step Process
Applying the Key Factors to the Second Step: Information Exchange
The Final Step: Now Comes the Bargaining
Conclusion: Effective Negotiators Are Made, Not Born
Notes
Chapter 6: Managing Projects: The Science and the Art
The Building Blocks of Project Management
Structuring Projects for Success
Developing Plans that Work
Managing to Successful Completion
The Four Tenets of the Project Manager's Mindset
Conclusion: Thinking like a Project Manager
Chapter 7: Changing Your Requirements-Gathering Mindset
The What, Not the How
The Importance of the Interview
Communicating through Pictures
Writing a Solid Requirements Document
Chapter 8: Sharpening Your Political Savvy
Picturing Yourself as a Political Player
IT and Politics: Historically Strange Bedfellows
A Five-Step Process for Developing Political Awareness
Developing Political Skills
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