Fostering Innovation: How to Build an Amazing IT Team by Andrew Laudato -- Read -- Imperial Library of Trantor

Index

Cover Table of Contents Title Page Introduction

Why Did I Write This Book? About This Book Reader Support for This Book

I: Become an Empathetic Leader

1 Hey, What Do You Know?

Build Your Skillset Grow Through Listening A Proactive Mindset Note

2 An Amazing IT Department? What's That? 3 Conventional Wisdom Is Wrong

A Tale of Two Projects The Downward Spiral of Micromanagement Notes

II: Four Steps to Innovate

4 The Right Foundation

Set Expectations Build Trust Share Your Values

5 The Laudato Hierarchy of IT Needs

Note

6 Keep the Lights On (KTLO)

Note

7 Lean and Efficient IT 8 Create Value

Cost Reduction Increase Revenues and Enable Opportunities Reduce Risk

9 Let's Innovate

Develop the Mindset Dedicate Resources Embrace Risk Idea Generation Rapid Prototyping Note

10 CIO Report Card

III: Develop a Winning Culture

11 Culture Eats Eggs and Strategy Eats Bacon, or Something to that Effect

The Wrong Way to Develop Culture Building a Strong Culture How Can a CIO Influence Culture? The Blue Bloods

12 The Boxes, the Lines, and the Dashes

Step 1: Identify Your Functions and Business Needs Step 2: Create an Org Chart Step 3: Run Use Cases Step 4: Identify Skills Step 5: Review Your Team

13 Org Design—Just Show Me the Answer

Support Cyber-Security Portfolio Manager HR Partner Finance Partner Executive Assistant Notes

14 Organizational Design and Culture 15 It's Not the Play, It's the Player

Note

16 Take Care of Those Peeps

Ask People What They Want from Their Career Spend the Most Time with Your Best People Provide Career Development Planning Always Support Your Team, Even When They're Wrong Be a Diode Have a Real Open-Door Policy Listen Only Make Changes that Are Necessary Provide Fair and Timely Feedback Be Kind Enough to Let Someone Go Notes

17 Hire the Best

Notes

18 The Best Team Is a Diverse Team

Note

19 Using Mercenaries—I Mean, Consultants

Management Consultants Project-Based Consultants Offshore, Nearshore, Onshore Staff Augmentation Boutique Firms

20 The Power of Experts

Notes

21 Build that Network

Formal CIO Networks Navigating a Cocktail Party Social Media

22 Good Advice Doesn't Come Cheap; It's Free

Note

IV: Deliver to Delight: a Collection of Usable Tips and Tools

23 The Written Word—a.k.a. IT Strategy

Align Your Strategy Create Your Strategy Put Your Strategy into Action

24 It's the Uptime, Stupid

Measuring Uptime Nuances of Measuring Uptime Information Technology Infrastructure Library (ITIL) When You Have a Problem, Proclaim It Loudly Troubleshooting Let Them Eat Cake Change Management Daily Meeting Annual Readiness Note

25 If It's Important, You Better Get Two

Redundancy and Probability Math The Only True Test Does Any of This Matter in the Cloud? Notes

26 Lock It Down

Note

27 Lean and Efficient IT

Software Legality Cloud Services Telcom Professional Services Capital Expenses Drive Operating Expenses The Small Stuff Reduction in Force Less Is More Note

28 What Should I Work on First? 29 Limit Your Work in Process (WIP)

Notes

30 One List to Rule Them All

Create Your List Rank Your List Create a Standard Deviation Report Communicate Priorities Cumulative Total Operationally Required Projects Be Ready for Line Jumpers Moving Forward

31 Portfolio/Program/Project Management

Consistency Creates Speed Ranked Project List A Unified Calendar Big Room Planning Project Charter A Project Schedule Is Not a Project Plan Kanban Agile Mindset Keep Teams Intact Note

V: Develop Key Business Proficiency for Maximum IT Efficiency

32 Love Your HR Department, Just Don't “Love” Your HR Department

Compensation Employee Relations Learning and Development Payroll and Benefits Organizational Design Talent Acquisition

33 If I Wanted to Be a Lawyer, I Would Have Gone to Law School

Licensing Models The Cloud Indemnification Limitation of Liability Breach/Litigation Force Majeure Accounting Considerations Data Ownership and Preservation Cyber-Security Unsavory Practices End-User License Agreement (EULA) Changing Terms on an Invoice Virtualization Hyperlinks Relationships over Contracts Software Audits Other Involvement with the Legal Department Notes

34 Let's Make a Deal 35 Accounting, My Worst Subject

Chargebacks Showbacks Remedial Accounting Starts Here Note

36 Learn Your Business, Inside and Out

VI: Straighten Up and Fly Right

37 What You Should Have Learned in Kindergarten

Notes

38 Professionalism Isn't Just Wearing a Suit

Complain the Right Way Don't Allow Gossip Make Your Word Gold Keep a Secret Don't Yell, Curse, or Pound the Table Assume Everything Will Get Out Remove Stress from Your Boss Just a Little Bit Better Notes

39 What You Do Matters—You're Always on the Clock 40 Vendors and Frendors 41 A Word to the Vendors

Note

42 Be a Cool Customer 43 Get Your Butt in Shape

Sleep Weight Management Nutrition Exercise Notes

VII: Final Tips and Advice

44 When Something Goes Wrong

Step 1: Leap into Action Step 2: Assess Things Step 3: Plan Your Response Step 4: Communicate Step 5: Monitor the Situation Step 6: Learn from It Notes

45 When Others Come Knocking 46 What's Wrong with Outsourcing?

Notes

47 Switching Jobs

Should I Stay, or Should I Go? Make the Move On-Board Yourself Notes

48 Technology Matters 49 Conclusion

Index Copyright Dedication About the Author About the Technical Proofreader Acknowledgments End User License Agreement

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