Managing Cultural Differences by Moran, Robert T. -- Read -- Imperial Library of Trantor

Index

Title Copyright Dedication CONTENTS List of exhibits Foreword Prologue Acknowledgments 1 Global leaders, culture, and a changing world

Learning objectives Culture Systems approach to culture Key cultural terminology Cultural understanding and sensitivity Cross-cultural learning Global transformations Conclusions Mind stretching Notes

2 Global leaders and intercultural communications

Learning objectives Introduction The communication process Intercultural communication Nonverbal communication Intercultural communication guidelines Managing through intercultural similarity Conclusions Mind stretching Notes

3 Negotiating long term for mutual benefit

Learning objectives Two examples of “cultural baggage” Negotiating across cultures Assumptions and negotiating Framework for international business negotiations Conflict resolution and negotiations The price of failed negotiations Conclusions Mind stretching Notes

4 Global leaders learning from others and change

Learning objectives Aspects of organizational learning Individual learning Learning process differences: United States, China, Japan Conclusions Mind stretching Notes

5 Women leaders in global business

Learning objectives Current status of global women managers Global cultural stereotypes about women leaders Balancing work and family The glass ceiling Company initiatives to break the glass ceiling Women and overseas, expatriate assignments How have several specific women succeeded? Are they going about business differently? The future of women in leadership positions Conclusions Mind stretching Notes

6 Motivating the global workforce: the case for diversity and inclusion

Learning objectives Cultural diversity competitive advantages Sources of global diversity Integrating diversity Conclusions Mind stretching Notes

7 Global leaders set strategies for emerging markets

Learning objectives The strategic planning process Conclusions Mind stretching Notes

8 Managing global transitions and relocations

Learning objectives Saga of my Brazilian adventure My first truly global experience Being normal in my “personal” culture Uprooted childhoods Relocation challenges Cross-border global travel Coping with transitional challenges Fostering acculturist strategies Stage 1: personnel and program assessment Stage 2: personnel orientation and training Stage 3: support service: on-site support and monitoring Stage 4: reacculturation: reentry program Business etiquette and protocol abroad Assessment instruments Conclusions Mind stretching Notes

9 Global teams and global leadership

Learning objectives Global teams Global leadership Description of competencies Case study Global leaders as influencers Conclusions Mind stretching Notes

10 Doing business in the Middle East: Turkey, Egypt, Saudi Arabia, Iraq, and Israel

Learning objectives Middle East overview The influence of Islam Cultural aspects of doing business in Turkey Characteristics of Arab culture Cultural aspects of Egypt and Saudi Arabia Egypt Saudi Arabia Iraq review Israel review Middle East business customs and protocol Synergy: Middle East hope Conclusions Mind stretching Notes

11 Latin America

Latin American overview Learning objectives Central American countries South American cultural development Brazil Argentina Latin American cultural themes Challenges for Pan-American cooperation Conclusions Mind stretching Notes

12 Doing business with South and Southeast Asians, and Australians

Learning objectives General considerations India Australia Singapore and Malaysia Thailand Vietnam Conclusions Mind stretching Notes

13 Doing business with East Asians: China, Japan, and South Korea

Learning objectives China Japan South Korea Conclusions Mind stretching Notes

Learning objectives Historical perspective European diversity and synergy The European Union today Cultural guidelines for doing business in Europe Western Europe France Central Europe Italy East Europe/Russia Conclusions Mind stretching Notes

Learning objectives Insights into Africa Cultural characteristics of Africa Cultural specifics by geographic regions Northern Africa East Africa West Central Africa Southern Africa Prospects for Pan-African synergy Conclusions Mind stretching Notes

16 Doing business with North Americans

Learning objectives The United States of America American–Canadian comparisons Conclusions Mind stretching Notes

Index