When Cultures Collide by Lewis, Richard D. -- Read -- Imperial Library of Trantor

Index

Cover Page Title Page Copyright Page Dedication Contents Preface to the Third Edition: Us and Them Acknowledgments Part One Getting to Grips with Cultural Diversity

1 Different Languages, Different Worlds

Appearance and Reality Concepts and Notions Powerful Mental Blocks Language Straitjacket Thought = Internalized Language Humor across Frontiers Humor in Business Making Allowances

2 Cultural Conditioning

What Is Culture? Culture Shock Who Is Normal, Anyway? It Depends on Our Perception

3 Categorizing Cultures

Cultural Categories at Cross-Century Linear-Active and Multi-Active Cultures Reactive Cultures Intercategory Comparisons Fine-Tuning Categorization Moving along the LMR Planes Data-Oriented, Dialogue-Oriented and Listening Cultures

4 The Use of Time

Linear Time Multi-Active Time Cyclic Time Chinese Japanese Back to the Future Validity of Time Concepts

5 Bridging the Communication Gap

Use of Language The Communication Gap Communication Patterns during Meetings Listening Habits The Language of Management

6 Manners (and Mannerisms)

Sincerity Helps Dining Etiquette Cocktail Parties Restaurant Behavior Manners in Society

Part Two Managing and Leading in Different Cultures

7 Status, Leadership and Organization

Success or Failure in the Twenty-First Century Leaders Changing Notions of Leadership Cultural Roots of Organization and Leadership Different Concepts of Status, Leadership and Organization

8 Team Building and Horizons

Team Building Innovation and Change Life within Horizons The Education Factor Language and Culture Horizons, Common Ground and Divergence National Strengths, Insights and Blind Spots Team-Building Exercises

9 Motivating People and Building Trust

Twenty-First Century Aspirations Product versus Relationship Building Trust High-Trust and Low-Trust Societies Trust in Virtual Teams

10 Meetings of the Minds

Beginnings Structuring a Meeting Meeting Behavior and Comportment Body Language Negotiating Decision Making Contracts Solutions

Part Three Getting to Know Each Other

English-Speaking Countries

11 United States of America 12 Canada 13 Britain 14 Ireland 15 Australia,New Zealand, and South Africa

Western European Countries

16 Germany 17 Austria 18 Switzerland 19 The Netherlands 20 Belgium 21 France 22 Italy 23 Spain 24 Portugal 25 Greece

Central and Eastern European Countries

26 Poland 27 Hungary 28 The Czech Republic 29 Slovakia 30 Slovenia 31 Croatia 32 Serbia and Montenegro 33 Bulgaria 34 Romania

Nordic Countries

35 Finland 36 Sweden 37 Norway 38 Denmark

The Baltic States and Central Asian Countries

39 The Baltic States 40 Russia 41 Central Asia

Middle Eastern Countries

42 Turkey 43 Iran 44 The Arab Countries 45 Iraq 46 Israel

Asian (South, Southeast, East) Countries

47 India 48 Pakistan 49 Bangladesh 50 Southeast Asia 51 Indonesia 52 Malaysia 53 Singapore 54 Thailand 55 The Philippines 56 Vietnam 57 China and Hong Kong 58 Korea 59 Japan

Latin American Countries

60 Latin America 61 Argentina 62 Mexico 63 Brazil 64 Chile 65 Venezuela 66 Colombia

Sub-Saharan African Countries

67 Sub-Saharan Africa

Epilogue Bibliography Glossary Index About the Author

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