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Index
Cover Page
Title
Copyright
Dedication
Contents
Preface
Acknowledgments
Chapter 1: The Best Next Step
Iteration Requires Feedback
Misunderstandings about Management and Feedback
Chapter 2: Five Key Management Practices
The Story of Alice
Chapter 3: Output & Status Broadcasting
Verbalized Summary Outputs
Pragmatic Dashboards
Task Type Matters
Summary
Chapter 4: Work Preview Meetings
Consistent Meeting Rhythm
Forward Looking Orientation
Resource Allocation Focus
OSIR Structure
Summary
Chapter 5: Group Decision-Making
Group Consultative Process
Fully Commissioned Decisions
100% Implementation
Disciplined Meeting Management
Summary
Chapter 6: Linked Teams
Upward Looking Success
Managers as Links
Interdependent Approach
Continuous Lateral Development
Matrix or Cross-Functional Management
Summary
Chapter 7: Front Line Self-Sufficiency
Clear Output Goals
Self-Managed Feedback
Control of Resources
Fair-Day ’s-Work Forecasts
Management and the Front Line
Summary
Chapter 8: Understand, Assess, and Improve
From Understand to Assess
From Assess to Improve
Appendices
Related Reading
Index
About the Author
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