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Index
Cover Title Page Copyright Contents About the Training Basics Series Preface 1. The Technical Training Enigma
What Is Technical Training? Differences Between Technical and Nontechnical Training What Is a Technical Organization? The Role of Technical Training Within the Technical Organization Competency Assurance Technical Courses Versus Technical Learning Experiences Basic Requirements to Promote Technical Learning and Performance Improvement Cracking the Enigma—Learning Measurement What We’ve Learned Getting It Done
2. Effective Technical Training
Active and Passive Learning Variety, Differentiated Instruction, and Varied Practice Getting It Done
3. The Successful Development Team
Roles in Technical Course Development Successful Developer Characteristics Traits of the Ideal Subject Matter Expert Finding a Good SME What We’ve Learned Getting It Done
4. Technical Training Development Strategies
ADDIE Model Agile Reconciling ADDIE and Agile Example: Iterative ADDIE Getting It Done
5. Beginning the Technical Training Project
The Kickoff Meeting Introductions, Expectations, and Administrative Information Important Questions for Stakeholders and SMEs Getting It Done
6. Targeting the Content
Identify SMART Learning Objectives Prioritizing Content Learning Strategy Analysis Getting It Done
7. Arranging a Technical Curriculum
Options for Arranging a Technical Course The Building Blocks of a Design Document Getting It Done
8. Designing Classroom Exercises for Highly Technical Content
Three Categories of Exercises Getting It Done
9. Gathering Information
Types of Information to Seek In-House Sources of Information External Sources of Information Maximizing Information You Receive Challenges of Gathering Information Specific Tactics for Collecting Information Getting It Done
10. Working With Subject Matter Experts
Developing Content With SMEs Finding Out “the Why” From Your SME Getting Past Tangents Going Through Edits With Your SME Getting It Done
11. The Pilot Class and Beyond
Helping Out the SME-Turned-Trainer Development Opportunities From the Pilot Class Post-Course Maintenance Getting It Done
12. Troubleshooting: Challenges and Solutions
Challenge: Technical Content Is Too Complicated Challenge: You Can’t Tell What Content Is “Nice to Know” and What Is “Need to Know” Challenge: Your SME Has a Full-Time Job Outside the Training Department Challenge: The Course You Have Been Asked to Redesign Has Already Been Taught for Years Challenge: The Course That Never Gets Finished Challenge: The Course That Needs to Be Finished Yesterday Challenge: The Organization Doesn’t Understand Active Training Challenge: You Don’t Know How to Make the Content Interactive Challenge: SMEs Disagree on Content Challenge: Equipment Is Unavailable for Training Challenge: Concrete Answers Do Not Exist Challenge: You Have a Global Training Audience Challenge: Technology Keeps Changing Challenge: I Don’t Know If My Learning Solution Is Effective Summing It Up—A Final Word on Technical Training Basics Getting It Done
References and Resources About the Author Back Cover
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