Job Aids Basics · 2nd Edition by Willmore, Joe -- Read -- Imperial Library of Trantor

Index

Cover Title Page Copyright Contents About the Training Basics Series Preface 1. Why Focus on Job Aids?

Why Use Job Aids? What’s a Job Aid, Anyhow? Understanding Human Performance What Isn’t a Job Aid? What’s the Difference Between a Job Aid and a Tool? Is an EPSS a Job Aid? Getting It Done

2. Vive la Différence: Understanding Job Aid Format Choices

The 10 Job Aid Formats Getting It Done

3. Determining Appropriate Job Aid Use

When to Use a Job Aid When Not to Use a Job Aid Selecting the Appropriate Format Bundled Versus Stand-Alone Job Aids Issues to Consider With Technology Getting It Done

4. Going Mobile: Job Aids for Mobile Devices

Design for the Device Benefits Drawbacks Other Design Considerations Getting It Done

5. The Job Aid Development Process

The Job Aid Trigger The Job Aid Development Process Putting the Process Into Practice Getting It Done

6. Development and Design Tips

General Job Aid Design Rules Appropriate Format for the Task Other Important Design Guidelines Format-Specific Design Tips Functional Concerns Working With a SME Getting It Done

7. Testing and Implementation

Formative Evaluation Building in Improvements Rollout Acceptance and Buy-In Getting It Done

8. Evaluating Job Aids

Evaluating Results Summative Evaluation Planning for Evaluation The Five Levels of Evaluation Isolating the Impact Deciding What to Evaluate Evaluating Bundled Job Aids Return on Expectations Getting It Done

9. Avoiding Common Mistakes

The Most Common Errors Putting It All Together Getting It Done

References Additional Resources About the Author