How to Lead in Product Management · Practices to Align Stakeholders, Guide Development Teams, and Create Value Together by Pichler, Roman -- Read -- Imperial Library of Trantor

Index

Cover Page Title Page Copyright Contents Preface

Who Should Read This Book Where the Ideas Come From A Brief Guide to This Book

Introduction

Six Product Leadership Challenges

No Transactional Power Large and Heterogeneous Group Limited Influence on Group Selection Dual Role Leadership at Multiple Levels Agile Processes

Influence People and Encourage Change

The Behavioural Change Stairway Model Empathy as a Key Leadership Quality Strengthening Your Capacity to Empathise Improve Your Expertise Secure the Right Management Support

Choose the Right Leadership Style

Be Attentive to People’s Needs Consider the Situation You Are In

Interactions

Build Trust Partner with the Scrum Master

What the Scrum Master Should Do What the Scrum Master Should Not Do Why You Shouldn’t Take on Scrum Master Duties Shoot Your Scrum Master Troubles

Guide the Development Team

Set the Team Up for Success Give People a Choice Let the Team Own the Solution Don’t Manage the Team Effectively Interact with the Development Team Give the Team Time to Experiment and Learn

Lead the Stakeholders

Involve the Right People Build a Stakeholder Community Involve the Individuals in Product Discovery and Strategy Work Engage the Key Stakeholders in Product Development Work Don’t Tolerate Inappropriate Behaviour

Goals

A Chain of Goals

Product Vision User and Business Goals Product Goals Sprint Goal Make Your Goals Great

Be Goal-Led, Not Goal-Driven Set Realistic Goals Choose Ethical Goals Give People Ownership

Conversations

Listen Deeply

Why Listening Really Matters for Product People Covey’s Listening Levels Listen Inwardly Give the Other Person Your Full Attention Listen with an Open Mind Listen for Facts, Feelings, and Needs Listen with Patience

Speak Effectively

Well Intended True Beneficial Kind Well Timed

A Summary of Selected Conversation Techniques

Conflict

Avoid These Common Pitfalls

Win-Lose Truth Assumption Problem-Solving Mode Blame Game Artificial Harmony

Resolve Conflict with Non-Violent Communication

Overview of the Framework Before You Start Share Observations Explore Feelings Uncover Needs Make and Receive a Request When You Can’t Resolve the Conflict

Decision-Making and Negotiation

The Benefits of Collaborative Decision-Making Set Yourself Up for Success

Engage the Right People in the Right Way Employ a Dedicated Facilitator Foster a Collaborative Mindset Set Ground Rules

Choose a Decision Rule

Unanimity Consent Majority and Supermajority Product Person Decides after Discussion Product Person Decides without Discussion Delegation

Take the Right Decision-Making Steps

Step 1: Gather Diverse Perspectives Step 2: Build Shared Understanding Step 3: Develop an Inclusive Solution

Tips for Negotiating Successfully

Cultivate a Friendly Attitude Listen Deeply Don’t Bargain over Positions Develop Options Together Reach Closure

Make Negotiation the Exception, Not the Norm

Self-Leadership

Practise Mindfulness

Mindfulness in a Nutshell Benefits of Developing Mindfulness Hold Personal Retrospectives Write a Journal Meditate

Embrace a Growth Mindset

What Is a Growth Mindset? Leverage Failure Foster an Open Mind Learn Something New

Cultivate Self-Compassion Carefully Manage Your Time

Adopt a Sustainable Pace Do One Thing at a Time Don’t Neglect the Important but Less Urgent Work Take Regular Breaks

Acknowledgements About the Author References Index

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