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Index
Cover
Praise for The Pin Drop Principle
Title Page
Copyright
Dedication
Epigraph
Introduction
About the Pinnacle Method and The Pin Drop Principle
Chapter 1: Understand the Secrets of Persuasion: Communicating with Intention and Objective
Intention and Objective
Putting Intention and Objective into Practice
Chapter 2: Tell a Good Story: Using Personal Experiences to Inspire and Persuade
The Power of Storytelling
Why Is Storytelling So Effective?
How to Craft a Good Story
Finding Your Voice as a Storyteller
Chapter 3: Craft a Compelling Narrative: Building the Framework to Support Your Message
Composing Your Message: An Overview
Assessing Your Audience
Finding Your Core Theme
The Primacy–Recency Effect
The Rule of Three
Mastering Your Transitions
Structuring Your Message
Rhetorical Tools and Techniques
Chapter 4: Be Prepared: Managing Nerves and Controlling Anxiety
Preparing Like a Pro
The Anxiety of Performance
Chapter 5: Project Confidence: Expressing Your Intention Nonverbally
Intent Versus Impact
Congruence Versus Incongruence
Creating a Strong First Impression
The Five Major Areas of Nonverbal Communication
Chapter 6: Say It Like You Mean It: Using Your Voice to Influence
The Power of the Voice
Paralanguage
Volume
Pitch
Inflection
Pace
Articulation
Choose Your Operatives
Protect Your Voice
Chapter 7: Listen to Understand: Maximizing Comprehension and Retention
Why Listening Matters
Barriers to Effective Listening
Active Listening
The Four Types of Listening
Improving Your Listening Skills
Chapter 8: Think on Your Feet: Mastering Impromptu Speaking in Any Situation
The Challenge of Thinking on Your Feet
Mastering Impromptu Speaking
Tackling the “What Do You Do?” Question
Chapter 9: Stay Focused and On Track: Handling Questions and Controlling Your Audience
Distracted Audiences
Red Flags and Warning Signs
Controlling Your Audience
Capturing (and Keeping) Your Audience's Attention
Handling Questions Effectively
Prepare by Murder Board
Chapter 10: Assert Yourself: Gaining Commitment, Providing Feedback, and Delivering Difficult News
Getting What You Want
The Persuasion Equation
Finding Your Signature Style
Gaining Commitment
Getting Buy-In from Senior Leadership
Providing Feedback
Delivering Bad News
Conclusion
Notes
Introduction
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Glossary of Terms
Acknowledgments
About the Authors
About Pinnacle Performance Company
Index
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