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Index
Cover Praise for The Pin Drop Principle Title Page Copyright Dedication Epigraph Introduction
About the Pinnacle Method and The Pin Drop Principle
Chapter 1: Understand the Secrets of Persuasion: Communicating with Intention and Objective
Intention and Objective Putting Intention and Objective into Practice
Chapter 2: Tell a Good Story: Using Personal Experiences to Inspire and Persuade
The Power of Storytelling Why Is Storytelling So Effective? How to Craft a Good Story Finding Your Voice as a Storyteller
Chapter 3: Craft a Compelling Narrative: Building the Framework to Support Your Message
Composing Your Message: An Overview Assessing Your Audience Finding Your Core Theme The Primacy–Recency Effect The Rule of Three Mastering Your Transitions Structuring Your Message Rhetorical Tools and Techniques
Chapter 4: Be Prepared: Managing Nerves and Controlling Anxiety
Preparing Like a Pro The Anxiety of Performance
Chapter 5: Project Confidence: Expressing Your Intention Nonverbally
Intent Versus Impact Congruence Versus Incongruence Creating a Strong First Impression The Five Major Areas of Nonverbal Communication
Chapter 6: Say It Like You Mean It: Using Your Voice to Influence
The Power of the Voice Paralanguage Volume Pitch Inflection Pace Articulation Choose Your Operatives Protect Your Voice
Chapter 7: Listen to Understand: Maximizing Comprehension and Retention
Why Listening Matters Barriers to Effective Listening Active Listening The Four Types of Listening Improving Your Listening Skills
Chapter 8: Think on Your Feet: Mastering Impromptu Speaking in Any Situation
The Challenge of Thinking on Your Feet Mastering Impromptu Speaking Tackling the “What Do You Do?” Question
Chapter 9: Stay Focused and On Track: Handling Questions and Controlling Your Audience
Distracted Audiences Red Flags and Warning Signs Controlling Your Audience Capturing (and Keeping) Your Audience's Attention Handling Questions Effectively Prepare by Murder Board
Chapter 10: Assert Yourself: Gaining Commitment, Providing Feedback, and Delivering Difficult News
Getting What You Want The Persuasion Equation Finding Your Signature Style Gaining Commitment Getting Buy-In from Senior Leadership Providing Feedback Delivering Bad News
Conclusion Notes
Introduction Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10
Glossary of Terms Acknowledgments About the Authors
About Pinnacle Performance Company
Index
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