The New How by Merchant, Nilofer -- Read -- Imperial Library of Trantor

Index

The New How: Building Business Solutions Through Collaborative Strategy Praise for The New How Dedication Preface Introduction: Why Strategies Fail

Before We Fix It, Let’s Understand Why It Fails Different Types of Strategy Require Different Approaches The “How” Matters The Air Sandwich The New How: Let ‘Em Think Surely, We Can Do This Important Thing Better

1. System Overload

Blaming People Only Works for So Long The Three Systemic Patterns

“Tunnel Vision” “Ahead of Yourself” “It’s Not My Job”

The Telltale Signs Strategy in the Organizational System

Individual Behaviors and Attitudes in Collaborative Strategy Process for Collaborative Strategy Organizational Principles for Collaborative Strategy

Naming the Systemic Issues Lets Us Fix Them

I. “Being” Collaborators

2. Each of Us

When Individuals Step Up Their Game, the Overall Game Gets Better Perspective Change Beyond the Title Each of Us: Co-Creator Five Practices for Busting Out

Call Out Be Fully Present Understand the Why Live in a State of Discovery Embrace Contradiction

Sitting Forward, Going Forward

3. As We Lead

Enabling Organizational Velocity The End of the Era of the Chief of Answers The Goal Is Repeated Wins Transitioning to the Un-Hero The Seven Responsibilities

1. Manage Cadence 2. Generate Ideas 3. Nurture Safe Culture 4. Develop Connections 5. Satisfice 6. Engage Issues 7. Trace Topography

Be a Collaborative Leader

II. The QuEST Process for Collaborative Strategy

4. Phase I: Question

Know What We Need to Ask and Answer How It All Works

The Question Phase: How It Fits Working Parts of the Question Phase Step 1: Identifying the Problem Scope

Problem scope: Roles and responsibilities

Step 2: Fact Gathering

Fact gathering activities

ELEPHANT HUNTING. INTERVIEWING: MINING WISDOM. RESEARCHING: GATHERING DATA YOU CAN REFERENCE.

Fact gathering: Roles and responsibilities

Step 3: Sharing the Findings

Sharing the findings: Roles and responsibilities

Sequences of the Question Phase The Goal: Getting Shared Understanding

5. Phase II: Envision

Create Options That Matter and Know Why They Matter How to Do It

Step 1: Option Development

Leading the option development step

Step 2: Criteria Tracking

Start with an open question Lead the criteria tracking step

Envision Roles and Responsibilities The Goal: Achieving Viable Options That People Believe In

6. Phase III: Select

Killing Off Bad Ideas So Good Ideas Can Thrive Selecting “The One” MurderBoarding: What Is It? Steps to MurderBoarding

Step 1: Decide What Matters Step 2: Sort Step 3: Test

Step 3a: Reshape ideas

Step 4: Choose

Select Roles and Responsibilities Sequences of Select The Goal: Selecting a Winning Strategy Moving On

7. Phase IV: Take

Eliminate Gaps by Owning Outcome The Goal: Taking Ownership

Why Take Is Important How to Do It

Identify who/what/interdependencies Take roles and responsibilities

The Artifacts of the Take Phase Managing Temptations Overall

Wrapping Up

III. Foundations to Successful Collaborative Organizations

8. Collaborating to Win

What Makes It Work Inside the Corporation Context

First Principles of the New How

Distribute decision making Demand good followership

EMBRACE TENSION VALUE QUESTIONS BE THINKING PARTNERS ABIDE BY THE RESULT

Reward co-ownership Set clear goals and then improvise Be students of the game

DON’T DWELL ON THE PAST CREATE EXPERIMENTS INVOLVE OTHERS

The Payoff Organizations That Win Form Winning Cultures

Epilogue: It’s What We Make of It Acknowledgments A. Tools

Tips for Interviewing

Intention Approach

Building a Findings Framework

Intention Approach

Speaking Truth with Clarity and Power

Intention Approach

Tips for Criteria Development

Intention Approach

Exercise #1: Imagining the future Exercise #2: Developing competencies Exercise #3: Exploring new models

Generating Options

Intention Approach

Burning the Boat

Intention Approach

B. Resources

Strategy Collaboration Trends and Tools Leadership Tough Conversations Creativity Facilitation Decision Making Change Management Listening

Notes

Index About the Author Colophon Copyright

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