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Introduction: How to Use This Book to Save Time and to
PART I. PERFORMANCE APPRAISAL GOALS FOR
Adaptability and Change Management Skills
Attendance and Punctuality (Reliability)
Attitude
Communication
Conflict Management and Resolution
Creativity and Innovation
Customer Satisfaction
Diversity Orientation
Emotional Intelligence
Ethics, Integrity, and Trust
Hiring and Retention
Job Knowledge
Leadership
Listening Skills
Managerial Style
Motivation
Oral and Written Expression
Organizational and Planning Skills
Personal Style
Problem-Solving Skills and Results Orientation
Productivity and Volume
Professionalism and Grooming/Appearance
Quality
Safety
Self-Development
Staff Development
Strategic and Critical Thinking Skills
Supervision
Teamwork and Relationship-Building Skills
Technical Skills
Time Management
Work-Life Balance
PART II. PERFORMANCE APPRAISAL GOALS FOR
Accounting and Finance
Auditor
Bookkeeper
Controller
Credit and Collections Manager
Financial Analyst
Human Resources
Compensation Analyst
Employee and Labor Relations Representative
Recruiter (Corporate)
Training and Organizational Development Specialist
Information Technology
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