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Index
Praise
Title Page
Dedication
Introduction
1 - RAMPANT HEALTH COSTS CAN BE CONTROLLED
LITANY OF EXCUSES
2 - GET EMPLOYEES’ HEADS IN THE GAME
A WINNING FORMULA
IT’S ALL ABOUT BEHAVIOR CHANGE
3 - UTILIZATION DROPS SHARPLY WITH INDIVIDUAL RESPONSIBILITY
OTHER EXAMPLES OF CONSUMERISM
HSA TOTAL KEEPS GROWING
4 - PIERCING THE FOG OF MEDICAL PRICING AND PROMOTING TRANSPARENCY
CO-WORKERS OFTEN SEEK HELP
RETAIL PRICES MEAN LITTLE
OVERBILLING IS SYSTEMIC
5 - MOTIVATE EMPLOYEES TO SEEK CENTERS OF VALUE
CASH REBATES FOR GOOD BUYS
PRICE NOT RELATED TO QUALITY
NEED FOR BUNDLED PRICES
BUNDLED BILLING POSSIBLE
CREATING A MARKETPLACE
COLLABORATIVE DECISIONS WITH DOCTOR
MORE MEDICAL TOURISM
6 - THE MISSING LINK: TOP MANAGEMENT AS CHANGE AGENTS
SEARCH FOR BEST PRACTICES
HEALTH METRICS TRACKED
CHANGE MANAGEMENT NEVER EASY
7 - BEER, BRATS, BUTTERFAT: HEALTH, LIFESTYLE CAN BE MANAGED
8 - PRIMACY OF PRIMARY CARE DELIVERS BIG SAVINGS
TOWARD DIRECT CARE
FINDING GOOD DEALS
9 - QUALITY RATINGS ELUSIVE, BUT ESSENTIAL
STEER TOWARD QUALITY
MANDATE QUALITY DISCLOSURE
10 - TO REFORM: EDUCATE, COMMUNICATE, HYPER-COMMUNICATE
COMMUNICATING WITH CO-WORKERS
PLAN CHANGES NOT EASY
GOOD STUFF ON THE WEB
SHARED DECISION MAKING
END-OF-LIFE DECISIONS
PERSONAL HEALTH RECORDS
11 - SILVER BULLET FOR BETTER VALUE: LEAN DISCIPLINES THAT TRANSFORM
THE LEAN APPROACH
12 - GENERICS, LOSS LEADERS PROVIDE LEVERAGE ON DRUG COSTS
SOME RESTRICTIONS IMPOSED
THREE-TIER PRICING
HIGH-PRICED DRUGS
13 - BETTER MODEL FOR DESPERATE SMALL COMPANIES
14 - PRIVATE SECTOR REFORMS TRUMP GOVERNMENT EFFORTS
APPENDIX: 2010 BENEFITS AT A GLANCE
ABOUT SERIGRAPH
Copyright Page
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