Beyond the Call by Woods, Marc -- Read -- Imperial Library of Trantor

Index

COVER TITLE PAGE COPYRIGHT PAGE FOREWORD 1. DISCRETIONARY EFFORT AND THE CASE OF THE MYSTERIOUS MR UNDERHILL

Roman taxis Leveraging your human capital Action beyond engagement People power Engagement, discretionary effort and coercion A different perspective on performance

2. A MANIFESTO FOR DISCRETIONARY EFFORT

A solid foundation Towards a model of discretionary effort Testing the model The drivers Discretionary effort drives improved performance Closing the gap – a manifesto for discretionary effort

3. FREE TO DECIDE

Choosing your boss Freedom from the micro managers Creating a culture for autonomy and empowerment Freedom within frameworks Hiring, values and behaviours The value of values The power of empowerment Free to decide – Action Points

4. GETTING TO KNOW YOU

Treat people differently How do I get to know my people? Different strokes, for different folks Room to be yourself Targeted rewards Walk the floors Different types of conversation Listening Communication challenge How much does your boss care? Getting to know you – Action Points

5. PUTTING OTHERS FIRST

Creating a culture of service Selecting employees with the right characteristics New hires Career reassurance Personal leadership behaviours Putting others first – Action Points

6. FAIR’S FAIR

Perceptions of organizational fairness as a whole Procedural justice Tackling inequity Managing expectations Performance plan The internal promotion process Reward and recognition Playing fair Fair’s Fair – Action Points

7. TEAM TALK

Teams and discretionary effort Team means different things to different people Alignment On your team Knowledge share Formal team building events Team responsibilities Shared tasks Enter the matrix At a distance The difference teams make Team Talk – Action Points

8. THE IMPORTANCE OF TRUST

Trust and discretionary effort Why should I trust you? ILM’s six dimensions of trust Trust is a state of mind The importance of trust – Action Points

9. NEXT STEPS

The business case for discretionary effort Discretionary effort in your organization The survey

ACKNOWLEDGEMENTS READING LIST ABOUT THE AUTHORS INDEX