Rebels at Work by Kelly, Lois -- Read -- Imperial Library of Trantor

Index

Rebels at Work Dedication Preface

Whom This Handbook Is For What’s in This Handbook How to Use This Handbook What You’ll Learn Will You Pay It Forward? Conventions Used in This Book Safari® Books Online How to Contact Us Acknowledgments

A Word from Lois A Word from Carmen

1. Good Rebels, Great Work

Who Are These Good Rebels? In a World Without Rebels

Organizational Silence: We Don’t Really Want Your Ideas Somebody Do Something

Questions to Ponder

2. What Makes Me a Rebel at Work?

Good Rebel from Birth? Rebels Along the Way Three Common Rebel Tendencies

Being a Future Thinker Working Ahead Being Different

Accidental Rebels

Patient-Advocate Rebels Corporate Social Responsibility Rebels

Questions to Ponder

3. Gaining Credibility

Understanding Your Boss

What Worries Your Boss? R-E-S-P-E-C-T Listen Closely to Pick Up Important Signals

Build a Rebel Alliance Increasing Our Trustworthiness Questions to Ponder

4. Navigating the Organizational Landscape

How Do Things Really Work?

What Is Most Valued? How Are Decisions Made?

What are the business cycles? How are resources allocated for new projects?

Why Do People Say No?

The Five Whys What’s Their Perspective?

Which Relationships Are Especially Important?

Work Politics: Four Types of People You May Meet

Bureaucratic black belts Tugboat pilots Benevolent bureaucrats Wind surfers

Developing Good Relationships

Respect other views Empathize: What’s it like to be them?

Ways to Avoid Organizational Traps

Don’t Improvise Say Thank You

Have You Mastered the Organizational Landscape? Questions to Ponder

5. Communicating Your Ideas

Show What’s at Stake Paint a Picture Show That the Idea Can Really Work Be Positive and Pithy Build Support

The Ten Percent Rule

Gauging the Reaction to Your Ideas What If They Don’t Like Your Idea? Questions to Ponder

6. Managing Conflict

Three Stages of Conflict Disagreement: Talking About Ideas Controversy: Considering Ideas

Controversy Is Necessary for Change… …But That Doesn’t Mean We Like It Here’s Where Your Work Pays Off Some Rebel Don’ts Making Controversial Meetings Productive

Be prepared, and get help from allies Show the so-what Paint a realistic picture Make the meeting long enough

When You Are in the Arena (AKA the Meeting)

Take a deep breath Explain the focus of the meeting Establish some ground rules After presenting your idea Ending well

What You’ll Gain

Conflict: Fighting About Ideas

Reading the Riot Act

A wake-up call Formulating a rebel riot act

When You’re Mad as Hell

No personal attacks Look at their side Find out what your anger is telling you It’s not about being right Acknowledge the tension and disagreement Quarantine your email and your mouth Make a list Anger will always be there

Questions to Ponder

7. Dealing with Fear, Uncertainty, and Doubt

Ten Fears That Can Hold You Back

Losing Your Job Hurting Your Chances of Being Promoted

It’s easier with a supportive boss It depends on the organizational culture It’s easier if you engage in good rebel practices

Upsetting Your Boss (or the Powers That Be) Hurting Your Reputation Alienating Colleagues Having to Deal with Conflict Looking Stupid Presenting to Senior Management Now Go Make This Happen Someone Else Taking Credit

Dealing with the Devils of Self-Doubt

Lean on Your Strengths Identify Your “Give-Up” Line Change Your Environment Cleanse Your Assumptions

Questions to Ponder

8. A Guide to Rebel Self-Care

Don’t Let Work Consume You

Work Is Not More Important Than People

Heed the Warning Signs The Three Rs of Rebel Self-Care

Retreating: Give Yourself a Break Resetting: Determine the Next Step Resiliency: Find the Strength You Need

Finding friends at work Leaning on our strengths Generating optimism, a rebel’s greatest asset

Knowing When to Quit

Giving Up on Your Idea Leaving Your Organization Finding the Right Boss Should I Stay or Should I Go Now?

Questions to Ponder

9. Am I Becoming a Bad Rebel?

Avoiding Bad Rebel Behavior 1. Play Within the Rules 2. Keep Your Sense of Humor 3. Be an Idea Carrier, Not an Idea Warrior 4. Don’t Play the Hero 5. Find Your True Rebel Calling Questions to Ponder

10. Give This Chapter to Your Boss

What Motivates Rebels

Rebels Want Change That Really Matters They Care More About Work Than Most

What Signals Are You Sending to Your Team? Creating the Right Work Environment

Be Very Clear About Success Make It Safe to Disagree Relationships, Messengers, and Heroes Beware Your Biases Create Organizational Habits that Enable Change Don’t Expect Rebels to Have All the Details

Give Rebels the Right Work

Real Work, Not Innovation Task Forces The Thorniest Problems Positions for Understanding the Organization

The Art of Managing Rebels

No Lip Service Beyond General Coaching

Help them understand the organizational landscape Teach rebels to be prepared Show rebels how to present ideas Help rebels use controversy productively Guide rebels on the next steps

Are Rebels Worth the Effort? Questions to Ponder

Afterword A. How Well Do You Know Your Organization?

Goals and Vision Decision Making Assessing Timing

B. Handy Rebel Lists

20 Ways to Be a More Effective Rebel Top 10 Rebel Mistakes Top 10 Rebel Fears One-Line Inspirations Guidelines for Framing Opposition Tactics: The 10 Ds to Try to Stop Your Idea Communicating Your Ideas When You’re Mad as Hell Ways to Avoid Bad Rebel Behavior

C. Recommended Rebel Reading

Navigating Inside Organizations Conflict and Negotiation Collaborating Communicating Creating Growing Personally and Professionally

Glossary Index About the Authors Colophon Copyright

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