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Index
Cover
Half title
Title
Acknowledgments
Contents
Foreword
Introduction: Your Enterprise Is a Living People System
Section I The Four Living Enterprises
1. The Four Living Enterprises: Determining Your Organization’s Type
2. The Predictable and Dependable Enterprise: Providing Basic and Dependable Products and Services
3. The Enrichment Enterprise: Elevating Customer’s Lives
4. The Best-In-Class Enterprise: Creating and Delivering Distinctive Products and Services
5. The Customized Enterprise: Delivering a Tailored Solution for Each Unique Customer
6. The System-Centric Mind-set: Start and Stay with Your Living System
Section II How to Connect your Customer Promise, Culture, and Leadership
7. Focus: Establishing the Magnetic North for Your Enterprise
8. Configuration: Properly Connecting Core and Support Work Processes
9. Integration: Linking the Fifteen Drivers of Culture and the Three Drivers of Leadership to Your Unique Customer Promise
10. Balance: Keeping Your Strengths from Becoming Weaknesses
11. Adaptation: Adapting to Environmental and Life Cycle Changes
12. Conclusion
Appendix Analytics Using the Validated Assessments Available to you and your Enterprise
The Enterprise-Level Assessments
Enterprise Customer Promise Indicator (ECPI)™
Enterprise Culture Indicator (ECI)™
Enterprise Leadership Team Indicator (ELTI)™
The Individual-Level Assessments
Individual Leader Indicator (ILI)™
Individual Contributor Indicator (ICI)™
References
Index
Free Sample from The 10 Laws of Trust by Joel Peterson
About AMACOM
Copyright
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