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Index
Introduction
1. Saying “Please”
2. Saying “Thank You”
3. Saying “Excuse Me”
4. Making an Apology
5. Accepting an Apology
6. Introducing Your Friends to Your Parents
7. Saying “Ma’am” and “Sir”
8. Asking Permission
9. Paying a Compliment
10. Accepting a Compliment
11. Knowing When to Keep Your Mouth Shut
12. Listening to and Talking to Adults
13. Shaking Hands
14. Meeting People with Physical Challenges
15. Accepting a Gift You Don’t Like
16. Accepting a Gift You Like
17. Writing a Thank-You Note
18. Selecting a Gift
19. Answering the Telephone
20. Taking Phone Messages
21. Using a Cell Phone
22. Winning Well
23. Losing Well
24. How to Act in Places Where You Are Bored
25. How to Behave in a Movie Theater
26. Traveling on an Airplane
27. Walking in Front of Other People
28. Responding to Invitations
29. Using a Napkin
30. Using the Correct Fork
31. Using a Knife and Fork
32. Refusing Foods You Can’t Eat
33. Dealing With Foods You Don’t Like
34. Ordering from a Menu
35. How to Use Chopsticks
36. Putting Down the Toilet Seat
37. Opening the Door for Other People
38. Picking Up After Your Pet
39. A Gentleman and His Computer
40. Borrowing and Sharing
41. The Unzipped Zipper and Other Embarrassing Situations
42. Boundaries: Yours and Theirs
43. Taking Pride in Your Appearance
44. Tying Your Own Tie
45. Shining Your Shoes
46. When to Take Off Your Cap
47. Taking Care of Your Fingernails
48. Handkerchiefs and Tissues
49. Picking Up After Yourself
50. Personal Hygiene
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