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Index
The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time
Copyright Page
Dedication
Contents
Acknowledgments
Chapter One A Swift Introduction to Kaizen
Chapter Two Boost Morale
Chapter Three Cut Costs
Chapter Four Improve Quality
Chapter Five Develop New Products and Services
Chapter Six Increase Sales
Chapter Seven Reduce Health-Care Expenses
Chapter Eight When Small Steps Are Too Hard: What to Do
Appendix Reflections on Kaizen
Notes
Index
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