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Index
Cover
Half Title
Title Page
Copyright Page
Contents
Preface
Author
Prologue: Human Factors and Ergonomics in Systems Design and Project Management
Chapter 1: Human Factors and Ergonomics from the Earliest Times to the Present
Core Knowledge: Understanding Human Factors and Ergonomics
Compatibility: Matching Demands to Capabilities
Brief History of Ergonomics
Scientific Management and Work Study
Human Relations and Occupational Psychology
Hawthorne Experiments
Sociotechnical Systems Theory
Participation
Occupational Medicine
Human Performance Psychology
Operations Research
Fit the Man to the Job versus Fitting the Job to the Man
Human Factors and Ergonomics
Will Taylorism Ever Go Away? Modern Work Systems and Neo-Taylorism
Attempts to Humanize Work
Success of Work Humanization Programs
The Fourth Industrial Revolution
Basic Applications
Tools and Processes
HFE Checklists
Task Analysis
Status of Risk Assessment and Design Tools
Systems Integration
Cost–Benefit Models and Methods
Oxenburgh Productivity Model
Prevention is Better Than Cure
Examples of Industrial Ergonomics Programs
Economics of Participation
Future Directions for HFE
Summary
Tutorial Topics
Essays and Exercises
Chapter 2: The Body as a Mechanical System
Core Knowledge: The Human Body as a Mechanical System
Postural Stability
Some Basic Body Mechanics
Anatomy of the Spine and Pelvis Related to Posture
Spine
Pelvis
Lumbo-Pelvic Mechanism
Basic Applications
Standing
Understanding Low Back Pain and the Role of HFE
Causes of Low Back Pain
Back Pain and Muscular Fatigue
Psychosocial Factors and Physical Stressors
Can Low Back Pain Be Prevented?
HFE and the Musculoskeletal System in General
Tools and Processes
Tolerance for Forces of Rapid Onset
Falls into Water
Tolerance for Collisions and Shocks
Shock
Occupational Exposure to High Forces: How to Calculate Spinal Compression
Spinal Compression Tolerance Limits
Measurement of Musculoskeletal Pain in the Workplace
System Integration
Analyze Legacy Data
Proactive Approach to Prevention
High Costs of Injury
Role of Occupational Factors
Research Directions
Summary
Tutorial Topics
Essays and Exercises
Chapter 3: Anthropometry, Workstation, and Facilities Design
Core Knowledge: Understanding Human Physical Variability
Anthropometry: Definition
Measurements of the Body Used in HFE
Functional Anthropometry
Sources of Human Variability
Factors Influencing the Change in Body Size of Populations
The Obesity Epidemic
Anthropometry Surveys
Implications for HFE
Statistical Essentials for Using Anthropometric Data in HFE
The Normal Distribution
Variability and the “Distance” from the Middle
The Standard Normal Deviate: Z
Percentiles to Real Measurements and Back Again
Estimating the Range
Accuracy of the Measurements
Patterns of Variability in Human Body Size and Shape
Basic Applications
Design to Fit a Target Population
Anthropometry and Clothing Corrections
How to Deal with Anthropometric Constraints on Product Dimensions
Find the Minimum Allowable Dimensions
Find the Maximum Allowable Dimensions
Tools and Processes
Cost–Benefit Analysis and Trade-Offs
Digital Human Models
Anthropometric Scaling Techniques
Workstation Design and Reach
Make Different Sizes
Design Adjustable Products
System Integration
Understand the Context of Use
Design from the “Inside Out” Not the “Outside In”
Anthropometry, Workstation Design, and Task Analysis
Space Planning for Offices
“Fit for Use” Surveys and Acceptance Testing
Psychosocial Factors: Anthropometry and Personal Space
Benefits of Protective Clothing That Fits
Industrial Workplace Layout
Adjustability and Adjustment of Office Furniture
Effectiveness of Office HFE Interventions
Status of Anthropometry in HFE
Research Directions
Summary
Tutorial Topics
Essays and Exercises
Chapter 4: Standing and Sitting at Work
Core Knowledge: Understanding Posture and Movement
Anatomy of Human Posture and Its Evolutionary Origins
Posture
Fundamental Aspects of Sitting and Standing
Anatomy of Standing
Basic Applications
Three Steps to Effective Workstation Design
Visual Requirements
Postural Requirements
Temporal Requirements
Holding Times for Static Postures
Standing Aids
Footrests and Footrails
Anti-fatigue Mats
Compression Stockings and Rubber Floor Mats
Toespace
Shoes
Ergonomics of Seated Work
How Does a Lumbar Support Work?
Adjustable Backrests
Getting the Fit Right
Forward Tilting Seats
Dynamic Postures
Foot Pump Devices
Visual Display Terminals
Standing to Work at VDTs
Laptops and Tablets
Guidance for Office Workstation Design
Forward Tilting Seats
Lumbar Supports
Dynamic Sitting
Work Surface Design
Mouse-Intensive Tasks
Tools and Processes
Office Environment
Static Work-Risk Assessment
Rapid Entire Body Assessment
Assessment of Working Posture Using Composite Risk Zone Ratings
Trunk Inclination
Consulting Users for Furniture Selection: A Structured Approach
System Integration
Analyze Legacy Data
Workstation Design and Viewing Angles
Systems Furniture
Cost-Benefit and Payback Analysis
Improvement of Work Conditions of Data Entry Clerks
Ergonomics Program in a Large Company
Training Programs for VDT Ergonomics
Workstation Design and Viewing Angles
Research Directions
Summary
Tutorial Topics
Essays and Exercises
Chapter 5: Repetitive Tasks: Risk Assessment and Task Design
Core Knowledge: Functional Anatomy and Epidemiology of Injury Caused by Repetitive Work
Specific versus Nonspecific WMSDs
Risk Factors Associated with Pain and Injury
Models of the Development of WMSDs
Review of Tissue Pathomechanics and WMSDs
Muscle Pain
Tendon Pain
Injuries to the Upper Body at Work
Disorders of the Neck
Carpal Tunnel Syndrome
Evidence for Work Relatedness
Possible Causal Pathways
Tennis Elbow (Epicondylitis)
Evidence for Work Relatedness
Possible Causal Pathways
Disorders of the Shoulder
Evidence for Work Relatedness
Possible Causal Pathways
Lower Limbs
Basic Applications
Hand Tools
Handle Design
Limits for Hand/Wrist Exertions in Repetitive Work
Wrist Flexion and Extension
Keyboard Design
Cell phones and E-Games
Cursor Control Devices
Tools and Processes
Identifying Repetitive, Monotonous Work
The Strain Index (SI): Assessing the Risk of Injury to the Distal Extremities
Example
Preventing Overuse of the Thumb
Checklists
Questionnaires
System Integration
Effectiveness and Cost Effectiveness
Productivity and the Use of Bent-Handled Pliers
Managing Musculoskeletal Pain in Aircraft Assembly
Reduction of WMSDs at the Ford Motor Company
Controlling WMSDs in the Telecommunications Industry
Training to Prevent WMSDs
Shorter Workday
Research Directions
Summary
Tutorial Topics
Essays and Exercises
Chapter 6: Design of Manual Handling and Load Carriage Tasks
Core Knowledge: Functional Anatomy and Biomechanics of Manual Handling and Load Carriage
Standing and Walking
Biomechanics of Human Walking (Gait)
Postural Control in Dynamic Tasks
Other Factors Influencing Postural Stability
Effects of Age
Attentional Demands of Maintaining Posture
Anatomy and Biomechanics of Manual Handling
Back Injuries and Lifting and Carrying
Basic Applications
Foot–Floor Interface: Coefficients of Friction for Safety
Slips, Trips, and Falls: Catastrophic Failure of the Erect Position
Preventing Falls from a Height
Abdominal Belts for Manual Handling Safety: Health or Hoax
Summary
Precautions
Training People to Lift “Safely”
Why Is Training in Lifting Technique So Often Ineffective? False Assumptions about Manual Handling Safety
Content of Safety Training Programs
Design of Manual Handing Tasks
Task Requirements
Personal Characteristics of Workers
Maximum Loads for Lifting and Lowering
Carrying
Postural Stability and Postural Control
Manual Handling Outdoors: Effects of Wind on Postural Stability
Design of Carrying Tasks
Pushing and Pulling
Size–Weight Illusion: Minimize the Amount of Packaging
Tools and Processes
Low Back Disorder Models, Risk Assessment, and Task Redesign
The NIOSH Lifting Equation
Several Lifting Tasks
Biomechanics of Pushing and Pulling Trucks and Trolleys
Implications
Identify the Risk Factors in Pushing and Pulling
Task-Trolley-Operator Interaction
Design of Load
Wheels/Castors
Work Environment
Other
System Integration
Prevention of Falls
Validity of the Low Back Disorder Model
Reliability of the NIOSH Equation
Validity of the NIOSH Lifting Equation
Sensitivity, Diagnosticity, Intrusiveness, and Cost
Effectiveness and Cost Effectiveness
Does Manual Handling Add Value?
Basic Ergonomics in Action
Research Issues
Summary
Tutorial Topics
Essays and Exercises
Chapter 7: Work Capacity, Stress, Fatigue, and Recovery
Core Knowledge: Fundamentals of Work Physiology
Muscles, Structure and Function, and Capacity
Energy for Action
Oxygen-Dependent and Oxygen-Independent Systems
Implications
Efficiency of Muscle Contraction
Muscle Function
Control of Muscle Function
Cardiovascular System
Blood Pressure
Respiratory System
Physical Work Capacity
Basal Metabolic Rate
Maximum Oxygen Uptake
Factors Affecting Work Capacity
Aging Population
Removal of Waste Products
VO2 Max and Fatigue
Stress and Fatigue
Stress
Fatigue
Biochemistry and Physiology of the Stress Response
Basic Applications
Recovery from Work Demands
Antecedents of recovery
Immediate Antecedents of Recovery (Initiation of Recovery Process)
Is Recovery an Automatic Process?
Can Recovery Be Facilitated?
Dynamics of Recovery
Conceptual Issues in the Identification of Recovery
Tools and Processes
Heart Rate Recovery and Work Intensity
Cardiac Stress Index
Evaluation of Nonphysical Stress
Fatigue and Discomfort
Fatigue and Pain
Electromyography
Rest Periods for Static Exertions
Absolute VO2
Indirect Measures of Energy Expenditure
Assessment of Physical Work Demands: Ambulatory Monitoring
Aerobic Capacity of U.S. Workers: NIOSH Guideline
VO2 Max and Industrial Work
Subjective Measures of Physical Effort
Measuring Recovery from Work
System Integration
Effectiveness and Cost Effectiveness
Evaluation of Job Aids
Productivity Improvements in Developing Countries
Pedal Power and Its Uses in Developing Countries
Research Issues
Summary
Tutorial Topics
Essays and Exercises
Chapter 8: Job Demands, Health, and Well-Being for a Changing Population
Core Knowledge: Workload, Fitness for Work, and Health
Energy Costs of Physical Activities
Fitness for Work
Fitness and Health
Metabolic Demands and Food Consumption
Physical Inactivity: A Major Challenge to Public Health and Employee Well-Being
Insulin Resistance
Type II Diabetes
Defining Overweight and Obesity
Changes in Work Capacity
Psychological Stress and Health
Sleep
Sleep Quality
Sleep Inertia
Circadian Rhythms
The Aging Population
Basic Applications
Build Movement into Sedentary Jobs
Exercise Breaks for Visual Display Terminal (VDT) Workers
Standing and Moving after Lunch
Fitting the Job to the Obese Worker
Don’t Design an “Obesogenic” Workplace
Countering Sleep Disruption
Jet Lag
Daylight Saving Time
Design of Shiftwork Systems
Hours of Work per Day
Hours of Work
Accidents and Fatigue
Regulations Concerning Working Hours
Evaluation of Organizational Interventions to Reduce Exposure to Psychosocial Hazards
Computer Stress
Methods of Reducing Computer Stress
Tools and Processes
Understanding the Risk: Hazard Ratios
Assessing Fitness for Work
Assessment of Physical Work Demands: Ambulatory Monitoring
Quick Activity Checklist
Assessment of Physical Work Demands: MET Tables
Work Ability Index
Fitness Apps
System Integration
Work Hardening Programs
Work Hardening Programs and Rehabilitation
Participation in Decision Making
Status of Physiological Methods in Risk Assessment and Task Design
Effectiveness and Cost Effectiveness
Target High-Risk Groups
Reduce Long Work Hours and Badly Designed Shift Systems
Reduce Psychosocial Hazards
Participation, Job Enlargement, and More Control
Research Issues
Summary
Tutorial Topics
Essays and Exercises
Chapter 9: Working in Hot and Cold Climates
Core Knowledge: Fundamentals of Human Thermoregulation
Thermal Balance
Skin Temperature
Units of Clothing Insulation: Clo
Dry Bulb Temperature
Relative Humidity and Wet Bulb Temperature
Globe Temperature
Thermoregulatory Mechanisms
Peripheral Vasomotor Tone
Countercurrent Heat Exchange
Sweating
Shivering
Heat Tolerance
Age
Sex
Physical Fitness
Body Fat
Basic Applications
Work in Hot Climates
Relative Humidity
Heat Acclimatization
Heat Illnesses
Heat Stress Management
Work in Cold Climates
Core Temperature in the Cold
Peripheral Temperatures and Repetitive Work
Acclimatization to Cold
Immersion in Cold Water
Perception of Cold
Cold Injury
Protection against Extreme Climates
Specify Safe Work–Rest Cycles
Design Cool Spots
Issue Protective Clothing
Cool the Extremities
Cold Climate Protection
Comfort and the Indoor Climate
Building Design and the Indoor Climate
Thermal Comfort in Buildings
Ventilation
Thermal Comfort When Sleeping
Tools and Processes
Wet Bulb GT Thermometers
Measuring Thermal Comfort
Air Movement and Wind Chill
System Integration
Thermal Comfort, Air Quality, and Sick Buildings
ISO Standards
Status of Methods Used in Risk Assessment and Task Design
Limitations of WBGT
Effectiveness and Cost-Effectiveness
Physical Tasks
Mental Tasks
Cost-Effective Interventions
Protection against Heat
Ventilation
Mobile Workforces: Establishing Safe Systems of Work in the Heat
Research Directions
Summary
Tutorial Topics
Essays and Exercises
Chapter 10: The Visual Environment: Measurement and Design
Core Knowledge: Fundamentals of Vision and Lighting
Vision and the Eye
Refractive Apparatus of the Eye
Blinking
Accommodation
Optical Defects
Chromatic Aberration
Convergence
Resting Posture of the Eye
Retina
Melanopsin
Peripheral Vision and the Visual Field of the Stationary Eye
Retinal Adaptation
Color Vision
Color Perception
The Purkinje Shift
The Pulfrich Pendulum
Measurement of Light
Derivation of Terms
Basic Applications
General Recommendations for Restful Viewing
Visual Acuity
Color and Visual Acuity
Lighting Standards
Contrast and Glare
Visual Fatigue, Eyestrain, and Near Work
Prevention of Visual and Upper Body Fatigue
Tools and Processes
Lighting Design Considerations
Illumination Levels
Lighting Surveys
Balance of Surface Luminances
Avoidance of Glare
Glare and VDTs
Temporal Uniformity of Lighting
Color Rendering and Artificial Light
Color Temperature and Color Rendering
Surveys of Visual Function and VDTs
Surveying Satisfaction with Lighting
Perimetry: Peripheral Vision Testing
System Integration
Psychological Aspects of Indoor Lighting
Vitamin D and Calcium Metabolism
Depression
Status of Methods in Risk Assessment and Task Design
Effectiveness and Cost-Effectiveness
Effects of Controllable Task Lighting on Productivity
Effects of Rest Breaks on VDT Symptoms and Productivity
Safety
Illumination Levels
Lines of Sight and Visual Access
Benefits of Exposure to Daylight
Target Detection When Driving: Center High-Mounted Brake Lights
Research Issues
Summary
Tutorial Topics
Essays and Exercises
Chapter 11: Hearing, Sound, Noise, and Vibration
Core Knowledge: Hearing and Sound
Terminology
Sound Transmission
Frequency Analysis
The Ear
Outer Ear
Middle Ear
Inner Ear
Sensitivity of the Ear
Noise-Induced Pathology of the Ear
Tinnitus
Psychosocial Aspects of Noise-Induced Hearing Loss and Hearing Impairment
Basic Applications
Design of the Acoustic Environment
Specification of Noise Levels at the Design Stage
Reverberation
Speech Intelligibility and the Speech Transmission Index
Auditory Startle Response
Industrial Noise Control
Noise Insulation
Screens, Carpets, Curtains, and Tiles
Active Noise Control
Noise and Communication
Outdoor Noise
Hearing Protection
Nonlinear Ear Plugs
Training in the Use of HPDs
Tools and Processes
Measurement of Sound
Speech Interference Level
Several Sound Sources
Measuring Noise Exposure
Safe Exposure Levels
Noise Dosimeters
Integrating SL Meters
Noise Surveys
Vibration
Human Responses to Vibration
Vibration and Back Injury
Exposure to Shock
System Integration
Effects of Noise on Task Performance
Industrial Music
Nonauditory Effects of Noise on Health
Noise and Blood Pressure
Noise and Stress
Noise and Satisfaction
Vibration and Health
Prevention of VWF
Vibration and Public Transport
Mitigating Exposure to Vibration and Shock
Status of Methods in Risk Assessment and Task Design
Effectiveness and Cost Effectiveness
Avoidance of Retrofitting
Hearing Conservation Programs Do Work
Costs and Benefits of Hearing Conservation Programs
Cost Effectiveness of Different Noise Control Strategies
Noisy Machines are Often Inefficient Machines
Reduced Noise Improves Productivity and Reduces Absenteeism and Human Error
Research Issues
Summary
Tutorial Topics
Essays and Exercises
Chapter 12: The Mind at Work: Intention, Action and Interpretation
Core Knowledge: Processing Information in Everyday Life
Executive Control
Self-Regulation
Self-Regulation and the Role of Glucose
Fatigue
Sustaining Task Performance
People Make Errors When System 2 Is Disengaged
Cognitive Fatigue and Human Performance
Basic Applications
Human Error
Perception: How the Design of the World Affects the Ease with Which We Interact with It
Keeping Stuff in Your Head: Paying Attention to Short-Term Memory
Chunking
Attention: A Usable Resource That Gets Used Up
How Many Tasks Can We Do Simultaneously?
Should People Be Allowed to Use Cell Phones While Driving?
Sustained Attention: Vigilance As a Self-Control Problem
Aiding Vigilance Task Performance
LTM: Our Model of the World
How to Make Things Easier to Remember and to Recall
Mnemonics, Verbal Elaborative Processing, and Visual Imagery
Visual Imagery
Network Theories of Memory
Relationship between STM and LTM
Response Selection and Execution
Feedback
Tools and Processes
Mental Workload
Factors Affecting Mental Workload
Modeling the Breakdown of Task Performance
Measuring Mental Workload
Executive Control in Skilled Performance and the “Dysexecutive Syndrome”
System Integration
Behavioral Design: Nudging and Friction
Learning to Use New Systems
Massed versus Spaced Practice
Transfer of Learning from One System to Another
Demands on Attention of Mobile Electronic Devices
Preventing Driver Distraction
Interacting with Websites Using Passwords
Attention Restoration Theory: Designing for Recovery of Mental Resources
Status of Mental Workload Methods Used in Ergonomics
Research Issues
Summary
Tutorial Topics
Essays and Exercises
Pedro Ruiz’s Paella Recipe
Chapter 13: Displays and Controls
Core Knowledge: Interaction at the Interface
Is There Anything There? Signal Detection Theory
Trade-Offs
Sensitivity
Reaction Time When a Target Is Detected
Population Stereotypes
Control Order and System Dynamics
Automation
Cursor Control Devices
Position Effects When Viewing Simultaneous Displays
Basic Applications: Designing Displays and Controls to Support System 1
Key Principles for Display Design
Design to Promote Figure–Ground Differentiation
Enhance Contours
Promote Closure
Use Skeuomorphs
Grouping
Color
Resolution of Detail: Object Size and Viewing Distance
Color Coding of Dials
Digital Displays
Multiple Displays and Control Rooms
Guiding Visual Search in Complex Displays
Maps and Navigation Aids
Three-Dimensional Displays
Head-Mounted Displays
HMDs and Space Navigation
Auditory Displays
Synthetic Speech
Auditory Warnings and Cues
Auditory Cueing in Visual Search
Advantages of Auditory Displays
Voice Warnings
Representational Warnings and Displays
Auditory Alarms: Compatibility with Other Auditory Displays
Haptic (“Tactile”) Displays
Design of Controls
Vehicle Controls
Control Distinctiveness
Keyboards
Pointing Devices
Touchscreens
Voice Control
Problems the Voice Recognizer Faces
Hearing Lips and Seeing Voices
Tools and Processes
Avoid Spatial Transformations
System Integration
Control Room Design
Displays and Controls in Complex Systems
Status of Ergonomic Principles Used in Control and Display Design
Effectiveness and Cost-Effectiveness
Specialist Soft Keyboards for Improved Productivity
Warnings
Research Issues
Summary
Tutorial Topics
Essays and Exercises
Chapter 14: Interactive Devices and the Internet
Core Knowledge: Usability in a World of Intelligent Devices
Cognitive Systems
Mental Models
Mental Models of the World Wide Web
Utility of Mental Models
Gaps in Users’ Models of Search Engines
Modes
Automated Systems and Mental Models
Designing Language: Principles for Comprehension
Sound and Spelling of Words
Normal Meanings of Words
Grammatical Rules for Acceptable Utterances
Metaphorical/Idiomatic Usages
Contextual Knowledge
General (World) Knowledge
Basic Applications: Supporting System 2 in Everyday Life
Design of Visible Language
Few Clauses
Active versus Passive Voice
Negative versus Affirmative Sentences
Concrete versus Abstract Words
Instructions and Warnings
Composite Signs Work Better
Designing Codes and Keywords: Keywords and Names Should Reflect Common Usage
Design of Alphanumeric Codes
Reversal Errors
Code Content
Coding in Errors by Design
Communicating with Codes
Retrieval Cues for Web Pages
Waiting in the Web: System Response Time
Designing Icons for Ease of Recognition
Human–Computer Interaction
Implementation Modes for Human–Computer Interaction
Virtual (“Synthetic”) Environments
Cyber Sickness
Interacting with VEs
VE Technological Limitations are HFE Issues
Self-Driving Vehicles
Tools and Processes
User Consultation
Active Involvement of Users and a Clear Understanding of the User and Task Requirements
Measuring the Mind: Psychometrics
How Do People Think About Cell Phones?
Data Reduction
Reducing the Items and Constructing Composite Scales
Internal Reliability
Benefits of Using Summative Scales
External Reliability
Validity and Standardization
Usability Questionnaires
Readability Metrics
System Integration
Design Goals for Interactive Systems
Summary of Design Guidelines for Usability in HCI
Status of Ergonomic Principles Used in Human–Computer Interaction
Effectiveness and Cost Effectiveness
If It’s Hard to Read, It’s Hard to Understand and Hard to Do
Making Public Information Easy to Understand
Costs and Benefits of Iterative Usability Testing
VEs for Training
Research Issues
Summary
Tutorial Topics
Essays and Exercises
Chapter 15: HFE in Accident Investigation and Safety Management
Core Knowledge: HFE and System Safety
Risks and Hazards
What is Safety?
HFE and Safety
Macroergonomics and Swiss Cheese: Looking Backward and Outward
Bridging the Microergonomics and Macroergonomic Approaches
What is “Human Error”?
Error Categorization
Error Production
Auto-Detection of Error
“Situational Awareness”?
Heuristics and Biases: Making Life Easier for System 2
Recognition
Take the Best
Choose the Default
Tallying
Representativeness
Availability
Adjustment and Anchoring
The Dunning–Kruger Effect
Heuristics and Biases: Pros and Cons
Breakdown of Problem-Solving Behavior
The Psychology of Violations
What Determines the Target Level of Risk?
Is There Such a Thing as Accident Proneness?
Basic Applications
Microergonomics of Safety: Identifying Risk Factors
No Single Point of Failure
Macroergonomics of Safety: Why Were Risk Factors Present?
Improving Safety at the Human–Machine Interface
Provide Decision Support Systems
Training
Support Problem Solving
Tools and Processes
Error or Violation?
Performance Shaping Factors
Macroergonomic Investigations
Directing Recommendations
If Human Factors Contributed to the Accident, What Can We Do to Remove Them to Prevent Recurrence?
Building Reliability into Systems
Problems in Accident Investigation
Methods of Data Capture for the Analysis of Cognitive Tasks
System Integration
Safety Culture
Measurement of Safety Culture
Safety Culture Maturity
Indicators of Safety Culture Maturity
Cross-Cultural Considerations
Social Beliefs and Ergonomic Controls
Effectiveness and Cost Effectiveness
Automatic Teller Machines and Human Error
Incentive Schemes for Health and Safety Promotion
Advanced Driver Training
Research Issues
Summary
Tutorial Topics
Essays and Exercises
Chapter 16: System Stability and Sustainability
Core Knowledge: General Characteristics of Stable and Sustainable Systems
Humans in Equilibrium with the Rest of the Ecosystem
System Stability
Inertia
Resilience
Succession
Sensitivity to Feedback
System Evolution
Systems of Systems
System Sustainability: A User-Centered Approach Is Not Enough
Levels of Sustainability
Sustainable Organizations Must Be Human-Centered
Basic Applications
Domestic Energy Consumption
Home Heating
Using Locally Produced Energy
Electric Vehicles: Range Anxiety
Human-Centered Organizations
Overall Design of the Physical Environment
Psychosocial Environment
Motivation
Job Enlargement and Job Enrichment
Job Enrichment
Job Satisfaction
Evidence for the Effectiveness of Job Design
Aggregate Levels of Job Satisfaction
Other Psychosocial Stressors and Stress Buffers
General Principles of Stress Management
New Ways of Working
Tools and Processes
Questionnaire Design in HFE
More about Reliability and Validity
Assessing Reliability and Validity: Pilot Studies Are Essential
A Structured Approach to Questionnaire Design
Generation of Items for Questionnaires
Wording of Items
Sources of Bias in the Design of Experiments, Surveys, and Field Trials
Subject Reactivity
Experimenter Effects
Placebo Effect
Reduction of Bias in Field Trials, and Surveys
Survey Design in HFE
Sample Size and Participant Response Rates
Reasons for Nonresponse and How to Improve Response Rates
Tactics to Maximize Response Rates
Reduction of Bias in Surveys
How to Deal with Low Response Rates
The Deterministic Model
The Stochastic Model
Multiple Surveys and Repeats
Computer-Administered Questionnaires and Internet Surveys
Big Data
System Integration
Economic Growth and Environmental Pressure: Putting HFE “Back in the Box”
Containerization—A Worked Example
Influencing What Happens at the End of the Chain
Barriers to Sustainable Behavior: Temporal Discounting
Underweighting the future
Population Growth and Immigration
Research Directions
Summary
Tutorial Topics
Essays and Exercises
Appendix A: Probabilities Associated with Values of z in Normal Distribution
Glossary
References
Index
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