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Index
Cover Half Title Title Page Copyright Page Contents Preface Author Prologue: Human Factors and Ergonomics in Systems Design and Project Management Chapter 1: Human Factors and Ergonomics from the Earliest Times to the Present
Core Knowledge: Understanding Human Factors and Ergonomics
Compatibility: Matching Demands to Capabilities Brief History of Ergonomics Scientific Management and Work Study Human Relations and Occupational Psychology Hawthorne Experiments Sociotechnical Systems Theory Participation Occupational Medicine Human Performance Psychology Operations Research Fit the Man to the Job versus Fitting the Job to the Man Human Factors and Ergonomics Will Taylorism Ever Go Away? Modern Work Systems and Neo-Taylorism Attempts to Humanize Work Success of Work Humanization Programs The Fourth Industrial Revolution
Basic Applications Tools and Processes
HFE Checklists Task Analysis Status of Risk Assessment and Design Tools
Systems Integration
Cost–Benefit Models and Methods Oxenburgh Productivity Model Prevention is Better Than Cure Examples of Industrial Ergonomics Programs Economics of Participation
Future Directions for HFE Summary Tutorial Topics Essays and Exercises
Chapter 2: The Body as a Mechanical System
Core Knowledge: The Human Body as a Mechanical System
Postural Stability Some Basic Body Mechanics Anatomy of the Spine and Pelvis Related to Posture Spine Pelvis Lumbo-Pelvic Mechanism
Basic Applications
Standing Understanding Low Back Pain and the Role of HFE Causes of Low Back Pain Back Pain and Muscular Fatigue Psychosocial Factors and Physical Stressors Can Low Back Pain Be Prevented? HFE and the Musculoskeletal System in General
Tools and Processes
Tolerance for Forces of Rapid Onset Falls into Water Tolerance for Collisions and Shocks Shock Occupational Exposure to High Forces: How to Calculate Spinal Compression Spinal Compression Tolerance Limits Measurement of Musculoskeletal Pain in the Workplace
System Integration
Analyze Legacy Data Proactive Approach to Prevention High Costs of Injury Role of Occupational Factors
Research Directions Summary Tutorial Topics Essays and Exercises
Chapter 3: Anthropometry, Workstation, and Facilities Design
Core Knowledge: Understanding Human Physical Variability
Anthropometry: Definition
Measurements of the Body Used in HFE
Functional Anthropometry
Sources of Human Variability Factors Influencing the Change in Body Size of Populations
The Obesity Epidemic Anthropometry Surveys
Implications for HFE
Statistical Essentials for Using Anthropometric Data in HFE
The Normal Distribution Variability and the “Distance” from the Middle The Standard Normal Deviate: Z Percentiles to Real Measurements and Back Again Estimating the Range Accuracy of the Measurements
Patterns of Variability in Human Body Size and Shape
Basic Applications
Design to Fit a Target Population
Anthropometry and Clothing Corrections
How to Deal with Anthropometric Constraints on Product Dimensions
Find the Minimum Allowable Dimensions Find the Maximum Allowable Dimensions
Tools and Processes
Cost–Benefit Analysis and Trade-Offs Digital Human Models Anthropometric Scaling Techniques
Workstation Design and Reach Make Different Sizes Design Adjustable Products
System Integration
Understand the Context of Use Design from the “Inside Out” Not the “Outside In” Anthropometry, Workstation Design, and Task Analysis Space Planning for Offices “Fit for Use” Surveys and Acceptance Testing Psychosocial Factors: Anthropometry and Personal Space Benefits of Protective Clothing That Fits Industrial Workplace Layout
Adjustability and Adjustment of Office Furniture
Effectiveness of Office HFE Interventions Status of Anthropometry in HFE Research Directions
Summary Tutorial Topics Essays and Exercises
Chapter 4: Standing and Sitting at Work
Core Knowledge: Understanding Posture and Movement
Anatomy of Human Posture and Its Evolutionary Origins
Posture
Fundamental Aspects of Sitting and Standing
Anatomy of Standing
Basic Applications
Three Steps to Effective Workstation Design
Visual Requirements Postural Requirements Temporal Requirements
Holding Times for Static Postures Standing Aids
Footrests and Footrails Anti-fatigue Mats Compression Stockings and Rubber Floor Mats Toespace Shoes
Ergonomics of Seated Work
How Does a Lumbar Support Work? Adjustable Backrests
Getting the Fit Right
Forward Tilting Seats
Dynamic Postures Foot Pump Devices Visual Display Terminals Standing to Work at VDTs Laptops and Tablets Guidance for Office Workstation Design Forward Tilting Seats Lumbar Supports
Dynamic Sitting
Work Surface Design
Mouse-Intensive Tasks
Tools and Processes
Office Environment
Static Work-Risk Assessment
Rapid Entire Body Assessment Assessment of Working Posture Using Composite Risk Zone Ratings Trunk Inclination Consulting Users for Furniture Selection: A Structured Approach
System Integration
Analyze Legacy Data Workstation Design and Viewing Angles Systems Furniture
Cost-Benefit and Payback Analysis Improvement of Work Conditions of Data Entry Clerks Ergonomics Program in a Large Company
Training Programs for VDT Ergonomics Workstation Design and Viewing Angles
Research Directions Summary Tutorial Topics Essays and Exercises
Chapter 5: Repetitive Tasks: Risk Assessment and Task Design
Core Knowledge: Functional Anatomy and Epidemiology of Injury Caused by Repetitive Work
Specific versus Nonspecific WMSDs
Risk Factors Associated with Pain and Injury
Models of the Development of WMSDs Review of Tissue Pathomechanics and WMSDs
Muscle Pain Tendon Pain
Injuries to the Upper Body at Work
Disorders of the Neck
Carpal Tunnel Syndrome
Evidence for Work Relatedness Possible Causal Pathways
Tennis Elbow (Epicondylitis)
Evidence for Work Relatedness Possible Causal Pathways
Disorders of the Shoulder
Evidence for Work Relatedness Possible Causal Pathways
Lower Limbs
Basic Applications
Hand Tools
Handle Design
Limits for Hand/Wrist Exertions in Repetitive Work Wrist Flexion and Extension
Keyboard Design
Cell phones and E-Games Cursor Control Devices
Tools and Processes
Identifying Repetitive, Monotonous Work
The Strain Index (SI): Assessing the Risk of Injury to the Distal Extremities Example
Preventing Overuse of the Thumb Checklists Questionnaires
System Integration
Effectiveness and Cost Effectiveness
Productivity and the Use of Bent-Handled Pliers Managing Musculoskeletal Pain in Aircraft Assembly Reduction of WMSDs at the Ford Motor Company Controlling WMSDs in the Telecommunications Industry Training to Prevent WMSDs Shorter Workday
Research Directions Summary Tutorial Topics Essays and Exercises
Chapter 6: Design of Manual Handling and Load Carriage Tasks
Core Knowledge: Functional Anatomy and Biomechanics of Manual Handling and Load Carriage
Standing and Walking Biomechanics of Human Walking (Gait) Postural Control in Dynamic Tasks
Other Factors Influencing Postural Stability Effects of Age
Attentional Demands of Maintaining Posture Anatomy and Biomechanics of Manual Handling
Back Injuries and Lifting and Carrying
Basic Applications
Foot–Floor Interface: Coefficients of Friction for Safety Slips, Trips, and Falls: Catastrophic Failure of the Erect Position Preventing Falls from a Height
Abdominal Belts for Manual Handling Safety: Health or Hoax Summary Precautions
Training People to Lift “Safely”
Why Is Training in Lifting Technique So Often Ineffective? False Assumptions about Manual Handling Safety Content of Safety Training Programs
Design of Manual Handing Tasks
Task Requirements Personal Characteristics of Workers Maximum Loads for Lifting and Lowering
Carrying
Postural Stability and Postural Control Manual Handling Outdoors: Effects of Wind on Postural Stability Design of Carrying Tasks
Pushing and Pulling
Size–Weight Illusion: Minimize the Amount of Packaging
Tools and Processes
Low Back Disorder Models, Risk Assessment, and Task Redesign The NIOSH Lifting Equation
Several Lifting Tasks
Biomechanics of Pushing and Pulling Trucks and Trolleys
Implications
Identify the Risk Factors in Pushing and Pulling
Task-Trolley-Operator Interaction Design of Load Wheels/Castors Work Environment Other
System Integration
Prevention of Falls Validity of the Low Back Disorder Model Reliability of the NIOSH Equation Validity of the NIOSH Lifting Equation Sensitivity, Diagnosticity, Intrusiveness, and Cost Effectiveness and Cost Effectiveness
Does Manual Handling Add Value? Basic Ergonomics in Action
Research Issues Summary Tutorial Topics Essays and Exercises
Chapter 7: Work Capacity, Stress, Fatigue, and Recovery
Core Knowledge: Fundamentals of Work Physiology
Muscles, Structure and Function, and Capacity
Energy for Action Oxygen-Dependent and Oxygen-Independent Systems Implications Efficiency of Muscle Contraction Muscle Function Control of Muscle Function
Cardiovascular System
Blood Pressure
Respiratory System Physical Work Capacity
Basal Metabolic Rate Maximum Oxygen Uptake
Factors Affecting Work Capacity
Aging Population Removal of Waste Products VO2 Max and Fatigue
Stress and Fatigue
Stress Fatigue Biochemistry and Physiology of the Stress Response
Basic Applications
Recovery from Work Demands
Antecedents of recovery Immediate Antecedents of Recovery (Initiation of Recovery Process) Is Recovery an Automatic Process? Can Recovery Be Facilitated? Dynamics of Recovery Conceptual Issues in the Identification of Recovery
Tools and Processes
Heart Rate Recovery and Work Intensity Cardiac Stress Index
Evaluation of Nonphysical Stress
Fatigue and Discomfort Fatigue and Pain Electromyography Rest Periods for Static Exertions Absolute VO2 Indirect Measures of Energy Expenditure
Assessment of Physical Work Demands: Ambulatory Monitoring
Aerobic Capacity of U.S. Workers: NIOSH Guideline VO2 Max and Industrial Work Subjective Measures of Physical Effort
Measuring Recovery from Work
System Integration
Effectiveness and Cost Effectiveness
Evaluation of Job Aids
Productivity Improvements in Developing Countries Pedal Power and Its Uses in Developing Countries
Research Issues Summary Tutorial Topics Essays and Exercises
Chapter 8: Job Demands, Health, and Well-Being for a Changing Population
Core Knowledge: Workload, Fitness for Work, and Health
Energy Costs of Physical Activities Fitness for Work
Fitness and Health
Metabolic Demands and Food Consumption Physical Inactivity: A Major Challenge to Public Health and Employee Well-Being Insulin Resistance Type II Diabetes Defining Overweight and Obesity Changes in Work Capacity Psychological Stress and Health Sleep
Sleep Quality Sleep Inertia
Circadian Rhythms The Aging Population
Basic Applications
Build Movement into Sedentary Jobs
Exercise Breaks for Visual Display Terminal (VDT) Workers Standing and Moving after Lunch
Fitting the Job to the Obese Worker Don’t Design an “Obesogenic” Workplace Countering Sleep Disruption Jet Lag Daylight Saving Time Design of Shiftwork Systems
Hours of Work per Day
Hours of Work Accidents and Fatigue
Regulations Concerning Working Hours
Evaluation of Organizational Interventions to Reduce Exposure to Psychosocial Hazards Computer Stress
Methods of Reducing Computer Stress
Tools and Processes
Understanding the Risk: Hazard Ratios Assessing Fitness for Work
Assessment of Physical Work Demands: Ambulatory Monitoring
Quick Activity Checklist Assessment of Physical Work Demands: MET Tables
Work Ability Index
Fitness Apps
System Integration
Work Hardening Programs
Work Hardening Programs and Rehabilitation
Participation in Decision Making Status of Physiological Methods in Risk Assessment and Task Design Effectiveness and Cost Effectiveness
Target High-Risk Groups Reduce Long Work Hours and Badly Designed Shift Systems Reduce Psychosocial Hazards
Participation, Job Enlargement, and More Control
Research Issues Summary Tutorial Topics Essays and Exercises
Chapter 9: Working in Hot and Cold Climates
Core Knowledge: Fundamentals of Human Thermoregulation
Thermal Balance
Skin Temperature Units of Clothing Insulation: Clo Dry Bulb Temperature Relative Humidity and Wet Bulb Temperature Globe Temperature
Thermoregulatory Mechanisms
Peripheral Vasomotor Tone Countercurrent Heat Exchange Sweating Shivering Heat Tolerance Age Sex Physical Fitness Body Fat
Basic Applications
Work in Hot Climates
Relative Humidity Heat Acclimatization Heat Illnesses Heat Stress Management
Work in Cold Climates
Core Temperature in the Cold Peripheral Temperatures and Repetitive Work Acclimatization to Cold Immersion in Cold Water Perception of Cold Cold Injury
Protection against Extreme Climates
Specify Safe Work–Rest Cycles Design Cool Spots Issue Protective Clothing Cool the Extremities Cold Climate Protection
Comfort and the Indoor Climate
Building Design and the Indoor Climate Thermal Comfort in Buildings
Ventilation Thermal Comfort When Sleeping
Tools and Processes
Wet Bulb GT Thermometers
Measuring Thermal Comfort Air Movement and Wind Chill
System Integration
Thermal Comfort, Air Quality, and Sick Buildings ISO Standards Status of Methods Used in Risk Assessment and Task Design
Limitations of WBGT
Effectiveness and Cost-Effectiveness
Physical Tasks Mental Tasks Cost-Effective Interventions Protection against Heat Ventilation Mobile Workforces: Establishing Safe Systems of Work in the Heat
Research Directions Summary Tutorial Topics Essays and Exercises
Chapter 10: The Visual Environment: Measurement and Design
Core Knowledge: Fundamentals of Vision and Lighting
Vision and the Eye Refractive Apparatus of the Eye Blinking Accommodation
Optical Defects
Chromatic Aberration Convergence Resting Posture of the Eye Retina
Melanopsin
Peripheral Vision and the Visual Field of the Stationary Eye Retinal Adaptation Color Vision Color Perception
The Purkinje Shift The Pulfrich Pendulum
Measurement of Light
Derivation of Terms
Basic Applications
General Recommendations for Restful Viewing Visual Acuity Color and Visual Acuity Lighting Standards Contrast and Glare Visual Fatigue, Eyestrain, and Near Work Prevention of Visual and Upper Body Fatigue
Tools and Processes
Lighting Design Considerations Illumination Levels Lighting Surveys Balance of Surface Luminances Avoidance of Glare Glare and VDTs Temporal Uniformity of Lighting Color Rendering and Artificial Light
Color Temperature and Color Rendering
Surveys of Visual Function and VDTs
Surveying Satisfaction with Lighting Perimetry: Peripheral Vision Testing
System Integration
Psychological Aspects of Indoor Lighting
Vitamin D and Calcium Metabolism
Depression Status of Methods in Risk Assessment and Task Design Effectiveness and Cost-Effectiveness Effects of Controllable Task Lighting on Productivity Effects of Rest Breaks on VDT Symptoms and Productivity Safety Illumination Levels Lines of Sight and Visual Access
Benefits of Exposure to Daylight Target Detection When Driving: Center High-Mounted Brake Lights
Research Issues Summary Tutorial Topics Essays and Exercises
Chapter 11: Hearing, Sound, Noise, and Vibration
Core Knowledge: Hearing and Sound
Terminology
Sound Transmission Frequency Analysis
The Ear
Outer Ear Middle Ear Inner Ear Sensitivity of the Ear Noise-Induced Pathology of the Ear Tinnitus Psychosocial Aspects of Noise-Induced Hearing Loss and Hearing Impairment
Basic Applications
Design of the Acoustic Environment
Specification of Noise Levels at the Design Stage Reverberation Speech Intelligibility and the Speech Transmission Index Auditory Startle Response
Industrial Noise Control
Noise Insulation Screens, Carpets, Curtains, and Tiles Active Noise Control
Noise and Communication
Outdoor Noise
Hearing Protection
Nonlinear Ear Plugs Training in the Use of HPDs
Tools and Processes
Measurement of Sound
Speech Interference Level Several Sound Sources Measuring Noise Exposure Safe Exposure Levels Noise Dosimeters Integrating SL Meters Noise Surveys
Vibration
Human Responses to Vibration Vibration and Back Injury
Exposure to Shock
System Integration
Effects of Noise on Task Performance
Industrial Music
Nonauditory Effects of Noise on Health
Noise and Blood Pressure Noise and Stress Noise and Satisfaction Vibration and Health Prevention of VWF Vibration and Public Transport Mitigating Exposure to Vibration and Shock Status of Methods in Risk Assessment and Task Design
Effectiveness and Cost Effectiveness
Avoidance of Retrofitting Hearing Conservation Programs Do Work Costs and Benefits of Hearing Conservation Programs Cost Effectiveness of Different Noise Control Strategies Noisy Machines are Often Inefficient Machines Reduced Noise Improves Productivity and Reduces Absenteeism and Human Error
Research Issues Summary Tutorial Topics Essays and Exercises
Chapter 12: The Mind at Work: Intention, Action and Interpretation
Core Knowledge: Processing Information in Everyday Life
Executive Control
Self-Regulation Self-Regulation and the Role of Glucose
Fatigue Sustaining Task Performance People Make Errors When System 2 Is Disengaged Cognitive Fatigue and Human Performance
Basic Applications
Human Error Perception: How the Design of the World Affects the Ease with Which We Interact with It Keeping Stuff in Your Head: Paying Attention to Short-Term Memory
Chunking
Attention: A Usable Resource That Gets Used Up How Many Tasks Can We Do Simultaneously? Should People Be Allowed to Use Cell Phones While Driving? Sustained Attention: Vigilance As a Self-Control Problem Aiding Vigilance Task Performance LTM: Our Model of the World How to Make Things Easier to Remember and to Recall Mnemonics, Verbal Elaborative Processing, and Visual Imagery
Visual Imagery
Network Theories of Memory Relationship between STM and LTM Response Selection and Execution Feedback
Tools and Processes
Mental Workload
Factors Affecting Mental Workload
Modeling the Breakdown of Task Performance
Measuring Mental Workload
Executive Control in Skilled Performance and the “Dysexecutive Syndrome”
System Integration
Behavioral Design: Nudging and Friction Learning to Use New Systems Massed versus Spaced Practice Transfer of Learning from One System to Another Demands on Attention of Mobile Electronic Devices Preventing Driver Distraction Interacting with Websites Using Passwords Attention Restoration Theory: Designing for Recovery of Mental Resources Status of Mental Workload Methods Used in Ergonomics
Research Issues Summary Tutorial Topics Essays and Exercises
Pedro Ruiz’s Paella Recipe
Chapter 13: Displays and Controls
Core Knowledge: Interaction at the Interface
Is There Anything There? Signal Detection Theory
Trade-Offs Sensitivity
Reaction Time When a Target Is Detected Population Stereotypes Control Order and System Dynamics
Automation Cursor Control Devices
Position Effects When Viewing Simultaneous Displays
Basic Applications: Designing Displays and Controls to Support System 1
Key Principles for Display Design
Design to Promote Figure–Ground Differentiation Enhance Contours Promote Closure Use Skeuomorphs Grouping Color
Resolution of Detail: Object Size and Viewing Distance
Color Coding of Dials Digital Displays Multiple Displays and Control Rooms
Guiding Visual Search in Complex Displays
Maps and Navigation Aids Three-Dimensional Displays Head-Mounted Displays HMDs and Space Navigation
Auditory Displays
Synthetic Speech Auditory Warnings and Cues Auditory Cueing in Visual Search Advantages of Auditory Displays Voice Warnings Representational Warnings and Displays Auditory Alarms: Compatibility with Other Auditory Displays Haptic (“Tactile”) Displays
Design of Controls
Vehicle Controls Control Distinctiveness Keyboards Pointing Devices Touchscreens
Voice Control
Problems the Voice Recognizer Faces Hearing Lips and Seeing Voices
Tools and Processes
Avoid Spatial Transformations
System Integration
Control Room Design Displays and Controls in Complex Systems Status of Ergonomic Principles Used in Control and Display Design Effectiveness and Cost-Effectiveness Specialist Soft Keyboards for Improved Productivity Warnings
Research Issues Summary Tutorial Topics Essays and Exercises
Chapter 14: Interactive Devices and the Internet
Core Knowledge: Usability in a World of Intelligent Devices
Cognitive Systems Mental Models Mental Models of the World Wide Web Utility of Mental Models Gaps in Users’ Models of Search Engines Modes Automated Systems and Mental Models Designing Language: Principles for Comprehension
Sound and Spelling of Words Normal Meanings of Words Grammatical Rules for Acceptable Utterances Metaphorical/Idiomatic Usages Contextual Knowledge General (World) Knowledge
Basic Applications: Supporting System 2 in Everyday Life
Design of Visible Language
Few Clauses Active versus Passive Voice Negative versus Affirmative Sentences Concrete versus Abstract Words
Instructions and Warnings Composite Signs Work Better Designing Codes and Keywords: Keywords and Names Should Reflect Common Usage
Design of Alphanumeric Codes Reversal Errors Code Content Coding in Errors by Design Communicating with Codes
Retrieval Cues for Web Pages Waiting in the Web: System Response Time Designing Icons for Ease of Recognition Human–Computer Interaction
Implementation Modes for Human–Computer Interaction
Virtual (“Synthetic”) Environments
Cyber Sickness Interacting with VEs
VE Technological Limitations are HFE Issues Self-Driving Vehicles
Tools and Processes
User Consultation
Active Involvement of Users and a Clear Understanding of the User and Task Requirements
Measuring the Mind: Psychometrics
How Do People Think About Cell Phones? Data Reduction Reducing the Items and Constructing Composite Scales Internal Reliability Benefits of Using Summative Scales External Reliability Validity and Standardization
Usability Questionnaires Readability Metrics
System Integration
Design Goals for Interactive Systems
Summary of Design Guidelines for Usability in HCI
Status of Ergonomic Principles Used in Human–Computer Interaction Effectiveness and Cost Effectiveness
If It’s Hard to Read, It’s Hard to Understand and Hard to Do Making Public Information Easy to Understand Costs and Benefits of Iterative Usability Testing VEs for Training
Research Issues Summary Tutorial Topics Essays and Exercises
Chapter 15: HFE in Accident Investigation and Safety Management
Core Knowledge: HFE and System Safety
Risks and Hazards What is Safety? HFE and Safety Macroergonomics and Swiss Cheese: Looking Backward and Outward Bridging the Microergonomics and Macroergonomic Approaches What is “Human Error”?
Error Categorization Error Production Auto-Detection of Error
“Situational Awareness”? Heuristics and Biases: Making Life Easier for System 2
Recognition Take the Best Choose the Default Tallying Representativeness Availability Adjustment and Anchoring
The Dunning–Kruger Effect
Heuristics and Biases: Pros and Cons
Breakdown of Problem-Solving Behavior The Psychology of Violations
What Determines the Target Level of Risk?
Is There Such a Thing as Accident Proneness?
Basic Applications
Microergonomics of Safety: Identifying Risk Factors No Single Point of Failure Macroergonomics of Safety: Why Were Risk Factors Present? Improving Safety at the Human–Machine Interface Provide Decision Support Systems Training
Support Problem Solving
Tools and Processes
Error or Violation? Performance Shaping Factors Macroergonomic Investigations Directing Recommendations
If Human Factors Contributed to the Accident, What Can We Do to Remove Them to Prevent Recurrence?
Building Reliability into Systems Problems in Accident Investigation Methods of Data Capture for the Analysis of Cognitive Tasks
System Integration
Safety Culture
Measurement of Safety Culture
Safety Culture Maturity
Indicators of Safety Culture Maturity
Cross-Cultural Considerations
Social Beliefs and Ergonomic Controls
Effectiveness and Cost Effectiveness
Automatic Teller Machines and Human Error
Incentive Schemes for Health and Safety Promotion Advanced Driver Training
Research Issues Summary Tutorial Topics Essays and Exercises
Chapter 16: System Stability and Sustainability
Core Knowledge: General Characteristics of Stable and Sustainable Systems
Humans in Equilibrium with the Rest of the Ecosystem System Stability
Inertia Resilience Succession Sensitivity to Feedback System Evolution
Systems of Systems System Sustainability: A User-Centered Approach Is Not Enough
Levels of Sustainability Sustainable Organizations Must Be Human-Centered
Basic Applications
Domestic Energy Consumption
Home Heating Using Locally Produced Energy
Electric Vehicles: Range Anxiety
Human-Centered Organizations Overall Design of the Physical Environment
Psychosocial Environment
Motivation Job Enlargement and Job Enrichment Job Enrichment Job Satisfaction
Evidence for the Effectiveness of Job Design
Aggregate Levels of Job Satisfaction
Other Psychosocial Stressors and Stress Buffers General Principles of Stress Management
New Ways of Working
Tools and Processes
Questionnaire Design in HFE More about Reliability and Validity Assessing Reliability and Validity: Pilot Studies Are Essential A Structured Approach to Questionnaire Design
Generation of Items for Questionnaires Wording of Items
Sources of Bias in the Design of Experiments, Surveys, and Field Trials
Subject Reactivity Experimenter Effects Placebo Effect
Reduction of Bias in Field Trials, and Surveys Survey Design in HFE Sample Size and Participant Response Rates
Reasons for Nonresponse and How to Improve Response Rates Tactics to Maximize Response Rates Reduction of Bias in Surveys
How to Deal with Low Response Rates
The Deterministic Model The Stochastic Model
Multiple Surveys and Repeats Computer-Administered Questionnaires and Internet Surveys Big Data
System Integration
Economic Growth and Environmental Pressure: Putting HFE “Back in the Box”
Containerization—A Worked Example
Influencing What Happens at the End of the Chain Barriers to Sustainable Behavior: Temporal Discounting
Underweighting the future
Population Growth and Immigration
Research Directions Summary Tutorial Topics Essays and Exercises
Appendix A: Probabilities Associated with Values of z in Normal Distribution Glossary References Index
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