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Index
Cover image
Title page
Table of Contents
Copyright
Dedication
Acknowledgments
Preface
Chapter 1: Theoretical Perspectives and Contemporary Dynamics
Basic concepts
Applications
Summary
Chapter 2: Professional Guides to Action in Interpersonal Relationships
Basic concepts
Applications
Using the nursing process in nurse-client relationships
Summary
Chapter 3: Clinical Judgment: Applying Critical Thinking and Ethical Decision Making
Basic concepts
Ethical reasoning
Critical thinking
Applications
Participation in clinical research
Solving ethical dilemmas in nursing
Professional values acquisition
Applying critical thinking to the clinical decision-making process
Summary
Chapter 4: Self-Concept in the Nurse-Client Relationship
Basic concepts
Definition
Applications
Self-efficacy
Summary
Chapter 5: The Nurse-Client Relationship
Basic concepts
Key concepts in therapeutic relationships
Applications
Chapter 6: Bridges and Barriers in the Therapeutic Relationship
Basic concepts
Applications
Steps in the caring process
Strategies for empowerment
Application of empathy to levels of nursing actions
Reduction of barriers in nurse-client relationships
Respect for personal space
Violations of confidentiality
Avoiding cross-cultural dissonance
Summary
Chapter 7: Role Relationship Patterns
Basic concepts
Applications
Chapter 8: Losses and Endings
Basic concepts
Death: the final loss
Theoretical framework: stages of dying
Palliative care
Concepts of grief and grieving
Patterns of grieving
Applications
Key issues and approaches in end-of-life care
Addressing cultural and spiritual needs in end-of-life care
Supportive strategies for children
Helping clients achieve a good death
Stress issues for nurses in palliative care settings
Summary
Chapter 9: Communication Styles
Basic concepts
Applications
Chapter 10: Developing Therapeutic Communication Skills
Basic concepts
Purpose of therapeutic communication
Client-centered communication
Applications
Active listening responses
Verbal responses
Other forms of communication
Specialized communication strategies
Cognitive behavioral strategies
Using technology in communication
Summary
Chapter 11: Intercultural Communication
Basic concepts
Intercultural communication
Cultural competence
Applications
Care of the culturally diverse client
Features of key cultural groups
Summary
Chapter 12: Communicating in Groups
Basic concepts
Applications
Summary
Chapter 13: Communicating with Families
Basic concepts
Theoretical frameworks
Applications
Applying the nursing process
Planning
Family-centered relationships in the community
Evaluation
Summary
Chapter 14: Resolving Conflict Between Nurse and Client
Basic concepts
Nature of conflict
Causes of conflict
Why work for conflict resolution?
Understanding own personal responses to conflict
Types of conflict: intrapersonal versus interpersonal
Functional uses of conflict
Nature of assertive behavior
Dysfunctional conflict
Principles of conflict resolution
Applications
Assessing the presence of conflict in the nurse-client relationship
Nursing strategies to enhance conflict resolution
Interpersonal conflict interventions
Summary
Chapter 15: Health Promotion and Client Learning Needs
Basic concepts
National health promotion and disease prevention agendas
Theory frameworks for health promotion
Applications
Health promotion strategies at the community level
Learner variables in education for health promotion
Summary
Chapter 16: Health Teaching in the Nurse-Client Relationship
Basic concepts
Domains of learning
Theoretical frameworks
Applications
Health teaching applications in different settings
Summary
Chapter 17: Communicating with Clients with Communication Disabilities
Basic concepts
Legal mandates
Types of deficits
Applications
Early recognition of communication deficits
Assessment of current communication abilities
Communication strategies
Client advocacy
Summary
Chapter 18: Communicating with Children
Basic concepts
Applications
Assessment
Communicating with children with psychological behavioral problems
Communicating with physically ill children in the hospital and ambulatory clinic
Preschoolers
Interacting with parents of ill children
Community, family, and nurse partnerships
Summary
Chapter 19: Communicating with Older Adults
Basic concepts
Applications
Supportive planning and intervention strategies in nurse-client relationships
Assessment and support interventions for cognitively impaired older adults
Summary
Chapter 20: Communicating with Clients in Stressful Situations
Basic concepts
Applications
Summary
Chapter 21: Communicating with Clients in Crisis
Basic concepts
Theoretical frameworks
Applications
Mental health emergencies
Crisis management
Helping children cope with trauma
Summary
Chapter 22: Communication for a Safe Environment
Basic concepts
Applications
New teaching strategies to help nurses learn to communicate for safer care
Team training: models of communication strategies for collaborative practice
Technology-oriented solutions create a climate of client safety to avoid errors
Other technology used to improve safe care
Improve care efficiency
Client outcomes of team training programs
Client-provider collaborations
Summary
Chapter 23: Communicating with Other Health Professionals
Basic concepts
Applications
Chapter 24: Communicating for Continuity of Care
Basic concepts
Current challenges in health care delivery
Continuity of care for chronic conditions
Applications
Creating relational continuity
Patient (client)-centered care
Relational continuity: professional perspectives
Informational continuity
Handoff care transitions
Case management
Advocacy at the community level
Summary
Chapter 25: Documentation in the Age of the Electronic Health Record
Basic concepts
Applications
Chapter 26: Communicating at the Point of Care: Application of eHealth Information Technology
Basic concepts
Applications
Summary
Glossary
Photograph Credits
Index
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