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Index
Cover page
Title page
Copyright
Dedication
Table of Contents
Introduction
1. Definition
2. Count the cost
3. Seven key elements
4. Introductory comments
5. Enhance your authority
6. Tactics and countermeasures
7. Negotiable variables – or tradeable concessions
8. Rules for making concessions
9. Looking for negotiable variables
10. Handling deadlock
11. Questions, questions, questions
12. Profiling for strategic level negotiation
13. The authority of your counterpart
14. Handling long-term negotiations
15. Post-purchase remorse can undo the close
16. Tough or effective?
17. Dos and don’ts
18. Four specific techniques
19. Final words
Negotiation workshops tailored to your company or department
Appendix
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