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Index
Preface 1 Introduction 2 Corporate Social Responsibility (CSR)
2.1 The Definition 2.2 The Benefits 2.3 The Implementation
3 The CSR Communication Framework
3.1 The Principles of Communication 3.2 CSR Communication Strategy
4 Internal Communication
4.1 Internal Communication Approaches 4.2 Most Commonly Used Communication Channels for Employee Engagement 4.3 The Benefits 4.4 The Challenges 4.5 Internal CSR Programmes 4.6 The Practice
5 Social Media & CSR
5.1 Social Media Network (SMN) 5.2 Types of Social Media Users 5.3 SMN & CSR
6 Examples of Best Practice
6.1 Starbucks 6.2 TNT 6.3 Nestlé 6.4 Dr. Soliman Fakeeh Hospital 6.5 Unilever 6.6 Centrica
7 References
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