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Index
Preface
1 Introduction
2 Corporate Social Responsibility (CSR)
2.1 The Definition
2.2 The Benefits
2.3 The Implementation
3 The CSR Communication Framework
3.1 The Principles of Communication
3.2 CSR Communication Strategy
4 Internal Communication
4.1 Internal Communication Approaches
4.2 Most Commonly Used Communication Channels for Employee Engagement
4.3 The Benefits
4.4 The Challenges
4.5 Internal CSR Programmes
4.6 The Practice
5 Social Media & CSR
5.1 Social Media Network (SMN)
5.2 Types of Social Media Users
5.3 SMN & CSR
6 Examples of Best Practice
6.1 Starbucks
6.2 TNT
6.3 Nestlé
6.4 Dr. Soliman Fakeeh Hospital
6.5 Unilever
6.6 Centrica
7 References
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