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Index
Title Page
Copyright Page
Dedication
Foreword
Preface to the Second Edition
New and Different
Sections in the Book
Acknowledgments
Preface to the First Edition
A Path to Pursue
Who Should Read This Book
PART I - The Landscape for Performance Dashboards
CHAPTER 1 - What Are Performance Dashboards?
The Context for Performance Dashboards
Composition of Performance Dashboards
Summary
CHAPTER 2 - The Context for Performance Dashboards
Business Performance Management
Business Intelligence
Summary
CHAPTER 3 - Assessing Your Organizational Readiness
A Clearly Defined Strategy
Strong, Committed Sponsorship
A Clear and Urgent Need
Support of Mid-level Managers
Appropriate Scale and Scope
A Strong Team and Available Resources
A Culture of Measurement
Alignment between Business and Information Technology
Trustworthy and Available Data
A Solid Technical Infrastructure
Summary
CHAPTER 4 - Assessing Your Technical Readiness
Business Intelligence Maturity Model
Five Stages
Maturity Dynamics
Summary
Note
CHAPTER 5 - How to Align Business and IT
Pitched Battles
Alignment Tactics
Summary
PART II - Performance Dashboards in Action
CHAPTER 6 - Types of Performance Dashboards
Overview
Dashboards in Depth
Operational Dashboards
Tactical Dashboards
Strategic Dashboards
Summary
CHAPTER 7 - Operational Dashboards in Action
Overview
1-800 CONTACTS
Richmond Police Department
Summary
CHAPTER 8 - Tactical Dashboards in Action
Overview
Arizona State University
Rohm and Haas
Summary
CHAPTER 9 - Strategic Dashboards in Action
Overview
Cisco: A Metrics-driven Organization
Kingdom of Bahrain
Summary
PART III - Critical Success Factors: Tips from the Trenches
CHAPTER 10 - How to Launch, Manage, and Sustain the Project
Sell the Project
Manage the Project
Sustain the Project
Summary
CHAPTER 11 - How to Create Effective Performance Metrics
Understanding Metrics
Characteristics of Effective Performance Metrics
Designing Effective Metrics
Summary
CHAPTER 12 - How to Design Effective Dashboard Displays
Overview
Before You Start
Guidelines for Creating Displays
Guidelines for Designing Charts
Summary
Notes
CHAPTER 13 - How to Architect a Performance Dashboard
Display Architectures
Data Architectures
Types of Architectures
Summary
CHAPTER 14 - How to Deploy and Integrate Dashboards
Where to Start and Finish?
Centralized Approach
Distributed Approach
Cascading Metrics
Summary
CHAPTER 15 - How to Ensure Adoption and Drive Positive Change
Strategies to Ensure Adoption
Optimizing Performance through Metrics
Summary
Notes
Index
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