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Index
Cover
Title Page
Copyright
Preface
About the authors
Acknowledgements
Introduction
Making a difference
The foundation for success
Difficult behaviours, not difficult people
Manipulating for good
Upgrade your expectations
How to use this book
Stepping up to the challenge
Chapter 1: What's your tough stuff?: Getting clear on what's tough for you
Finding out your tough stuff
Vulnerability is the pathway to growth
Conclusion
Chapter 2: Dealing with the tough stuff: Foundational skills
Why do we do what we do?
Behaviour modification
Getting clear
Ensure maximum effectiveness
Competing behaviours
Meaningful work
Conclusion
Chapter 3: Dealing with the fluff stuff: Getting more direct in your language and achieving clarity
Get rid of the fluff
Traits versus behaviours
Why focus on behaviours in the tough stuff?
Given the opportunity, most people do the right thing
Stepping into behaviour-based language
Communication media
The power of words
Strip back your message
Conclusion
Chapter 4: Dealing with the unsaid stuff: Ensuring maximum leverage from your non-verbal communication
Non-verbal communication
Approachable versus credible
Making your point
The game-changer
Grounded in science
Conclusion
Chapter 5: Dealing with the remote stuff: Having the key conversations when geography is an issue
Find the best, don't choose from the rest
Key challenges for leading a remote team
Five guiding principles for communicating remotely
The process
It's more than a transaction
Shared experiences and cultural rituals
Conclusion
Chapter 6: Dealing with the gruff stuff: Addressing anger and managing high emotions
Emotions: ignore them at your peril
Allow others to own their own emotions
Anger and actions are two separate things
Tour of the emotional brain
Emotions at work: addressing anger and sadness
Conclusion
Chapter 7: Dealing with the huff stuff: Dealing with resistant, defensive and stubborn behaviour
Resistant behaviour
Defensive behaviour
Turn fear into confidence
Stubborn behaviour
Assertiveness and empathy
The other half of the assertiveness equation
Solving the assertiveness puzzle
Conclusion
Chapter 8: Dealing with the rapid stuff: Addressing the tough issues in a rapid-change environment
Riding the wave of change fatigue
Waiting for calm is false hope
Cultivating an experimentation mindset
Roadblocks: the four ways people respond
Get RAPID
Map it, chunk it, see it
Conclusion
Chapter 9: Dealing with the rough stuff: The big three: restructure, redundancy and dismissal
Mapping the journey
The common denominator: transition
Mindset makes a difference
Moments of truth: having the termination conversation
True transparency: give them 100 per cent
Stepping through grief and loss
Disruption creates innovation
Conclusion
Chapter 10: Dealing with the bluff stuff: Handling emotional manipulation in the workplace
Two kinds of bluffers
Two-way street
Avoid the popularity stakes
Understanding intimidation and shaming
Dealing with passive–aggressive behaviours
Strategies for dealing with the bluff stuff
Conclusion
Chapter 11: Dealing with the off-the-cuff stuff: Building skills to handle immediate crises
Turning up to a crisis situation
Dealing with the aftermath
Preparing for future crisis events
Conclusion
Chapter 12: Dealing with enough stuff: Prioritising things that matter
The mind is not always stronger than the body
How much stress is enough stress?
Ramp up and bounce back
Celebrate your progress
You are the company you keep
Develop the skill of courage
Do the stuff you're great at and outsource the rest
Create great habits
Conclusion
Conclusion
Mum was right … again
What sort of boss or colleague are you?
Practise what you preach
The confidence economy
Dealing with the chuff stuff
Index
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EULA
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