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Index
Cover
Title Page
Copyright
Dedication
Contents
Preface
Introduction
PART ONE: THE HERO CALLED TO ACTION
1. The New CIO
2. CIO Challenges
3. CIO Leadership
PART TWO: THE ROAD OF TRIALS
4. The Cost of IT
5. The Value of IT
6. Project Management
7. The Runaway Project
8. IT Priorities
9. IT and the Board of Directors
PART THREE: THE HERO’S ORDEAL
10. Crisis
11. Damage
12. Communication
PART FOUR: THE HERO BREAKS THROUGH
13. Emerging Technology
14. Vendor Partnering
15. Managing Talent
16. Standardization
17. Innovation
PART FIVE: MASTER OF TWO WORLDS
18. Managing Risk
19. Looking Forward
Epilogue
Notes
Ways of Using This Book
Glossary of Acronyms and Terms
Index
Acknowledgments
About the Authors
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