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Index
Cover Page Title Page Copyright Page Dedication Contents Foreword Acknowledgments Introduction
About This New Paperback Edition Mobile is Game Changing The Under-the-Radar Revolution Mobile Is Unique The Mobile Market The Untethered Consumer The Mobile End Game
Chapter 1 The Rise of the Untethered Consumer
Mobile Is Personal The m-Powered Customer Mobile Makes It Direct The Customer as Mobile Platform Mobile Drives Behavioral Change Traveling with the Buyers Global Mobile Luxury Brands and Mobile
Chapter 2 Smartphones Rule
A Computer for Every Hand The Birth of the Cell Phone Enter the Smartphone: The Two-Phone Era Just Another Thing in My Pocket (vs. The Main Thing in My Pocket) Enter the iPhone Era The Platforms Old vs. New Phones Old Phone Money The Smarts of the Smartphone Spreading the Word on Apps The iPad: The Lure of the Vanity Buy The Push Behind Smartphones
Chapter 3 Real Time Moves to All the Time
Information Resides in the Smartphone “Cloud” Real-Time Bidding for Marketing Messages Starting with Research Dealing with Customers in Real Time Making the Case for Mobile Internally The Mobile Time-Shifting Conundrum Mobile Phone Usage
Chapter 4 Customer Engagement in a World Gone Mobile
Mobile Business Goal Alignment Follow Your Customers Mobile Engagement Find Solutions That Drive Engagement Provide Value and a Call to Action Hyperlocal Mobile Test and Learn Test, Learn, Evolve Avoid the Bright, Shiny Object Syndrome
Chapter 5 There’s an App for That: The New Broadcasting
Mobile Content and Context as King Watching TV and Reading on a Phone Transforming the Book Experience Constant Content The Role of Video in Mobile: The Reinvention Paradigm New Content for a New Medium Age of the Mobile Video Platforms Advertising on Mobile Video Platforms Where to Spend on Mobile Marketing Closed Mobile: There’s a Map for That Mobile Computers Using Apps Phones
Chapter 6 On Location, On Location, On Location: LBM
Marketing in Place Brick and Mortar as Asset In Motion Research Keeping Up with Customers Driving, Keeping, and Converting Customers Brands and Geolocation The Long Stretch of Location-Based Marketing
Chapter 7 The Finding: Search on Steroids
The New Mobile Search: The Finders Finding It When Needed Finding by Codes The 2D Bar Code Platform The Reality of Augmented Reality More Efficiency with Finding
Chapter 8 Social Goes Mobile
Mobile as Social Platform Location Awareness Self-Aggregation Hyperlocal Marketing Marketing with Location-Based Services The Race to Installed Base
Chapter 9 The Push–Pull of Mobile
The Pull of SMS Marketing One-Time Event Mobile Marketing The Lure of MMS Marketing Mobile Results with MMS The Pull of the Consumer Strategy, Goals, and Flexibility
Chapter 10 The New Laws of (Inbound) Mobile Marketing
Mobile Innovation Do Something Mobile Verb Branding Bumps Along the Way It’s Not About the Phone, It’s About the Value
Endnotes About the Author
About The Mobile Future Institute
Index
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