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Index
About This eBook
Title Page
Copyright Page
Contents
Preface
Endnote
About the Authors
Introduction
Lean Is a Mindset
How Mindsets Work
The Fabric of Lean
Endnotes
1. The Purpose of Business
The Rise of Rational Economics
Case: Who Are Our Customers?
The Rise of Rational Work Systems
Case: Working Together at Ford
Cooperative Work Systems
Case: When Workers Are Volunteers
Questions to Ponder
Endnotes
2. Energized Workers
Full Potential
A Challenge That Changed the World
The Science of Expertise
When Can We Trust Intuition?
Questions to Ponder
Endnotes
3. Delighted Customers
Ask the Right Questions
Solve the Right Problems
Design a Compelling Experience
From Agile to Design
Develop the Right Products
A Design Toolbox
Questions to Ponder
Endnotes
4. Genuine Efficiency
What Is Efficiency?
Lessons in Flow: Ericsson
Lessons in Speed: CareerBuilder
Lessons in Learning: Lean Startup
Build the Right Thing: Spotify
Questions to Ponder
Endnotes
5. Breakthrough Innovation
Seeing the Future
Focus
Change the Focus
An Innovation Checklist
Questions to Ponder
Endnotes
Epilogue
References
Index
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