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Index
Foreword
Chapter 1: Enough Is Enough
Chapter 2: The Basics
Chapter 3: The Process
Chapter 4: Organizational Research
Chapter 5: User Research
Chapter 6: Competitive Research
Chapter 7: Evaluative Research
Chapter 8: Analysis and Models
Chapter 9: Quantitative Research
Conclusion
Resources
References
Acknowledgements
Index
About A Book Apart
About the Author
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