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Index
Cover
Dedication
Introduction: The Value of Employee Engagement
The First Element: Knowing What’s Expected
The Second Element: Materials and Equipment
The Third Element: The Opportunity to Do What I Do Best
The Fourth Element: Recognition and Praise
The Fifth Element: Someone at Work Cares About Me as a Person
The Sixth Element: Someone at Work Encourages My Development
The Seventh Element: My Opinions Seem to Count
The Eighth Element: A Connection With the Mission of the Company
The Ninth Element: Coworkers Committed to Doing Quality Work
The Tenth Element: A Best Friend at Work
The Eleventh Element: Talking About Progress
The Twelfth Element: Opportunities to Learn and Grow
An Element Unto Itself: The Problem of Pay
What Great Managers Need
A Final Note: The Heart of Great Managing
Acknowledgements
About the Authors
Source Notes
Copyright
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