Tragic Design by Shariat, Jonathan -- Read -- Imperial Library of Trantor

Index

Tragic Design: The Impact of Bad Product Design and How to Fix It Foreword Preface

About This Book O’Reilly Safari Comments and Questions Acknowledgments

Jonathan Cynthia

1. Introduction

The Interface that Killed Jenny The Role and Responsibilities of Designers

The Client Paradox Understanding and Identifying Hidden Costs

Conclusion Key Takeaways

2. Design Can Kill

Stupid Errors Versus Stupid Users Case Study 1: Therac-25

Interface Diagnosis

First issue Second issue Third issue

Testing Is Not Optional

Case Study 2: Ferry Crash in New York City

Use Appropriate Visual Feedback

Case Study 3: Ford Pinto

Diverging from the Original Question

Case Study 4: Flight 148 Alternatives to Modes Fault Tree Analysis Conclusion Key Takeaways

3. Design Can Anger

Why Should You Care About Emotions? Characteristics of Impolite Technologies

Impolite Technologies Are Selfish

Xbox’s frequent updates Google Calendar event reminders

Impolite Technologies Are Lazy

Self-checkout

Impolite Technologies Are Gluttons

iTunes’s silent downloads

Impolite Technologies Are Attention Freaks Case Study: Microsoft Office Assistant Polite Technologies

Dark Patterns

Bait and Switch Fake Content Forced Continuity Friend Spam Misdirection Roach Motels Bonus: Trick Question The Drawbacks

It can cost your company money It will hurt other metrics

Winning the Argument Persuasion Is Not Deception

Conclusion Key Takeaways

4. Design Can Sadden

The “Dribbblelisation” of Our Users Inadvertent Cruelty Self-Blame and Humiliation “Power User” Features

Shortcuts Make the Settings are Understandable

Allowing for Abuse How to Prevent Causing Sadness

Avoid Confusing a Change of Emotion with a Change of State in a Database Don’t Underestimate the Power of Symbols Remember that Every User Will Die Use the Sad Sheriff Reprioritize Feature Development Organize Catastrophic Brainstorms Change Your Usual Testing Scenarios

Raising the stress level Performing usability testing in context

Design for Failure

Conclusion Key Takeaways

5. Design Can Exclude

Accessibility

A Case for Accessible Design

It affects a lot of people It is good for business It benefits everyone It’s required by law It’s simply the right thing to do

Making Your Service Accessible

Don’t rely on color to convey information Pick high-contrast text colors Use alt text Avoid text embedded in images Provide context for hyperlinks Simplify your textual content Avoid automatic image sliders (or carousels) Design accessible forms Consider accessibility outside of the browser Treat internet access as a human right

Inspiring Change Within Your Organization

Diversity, Inclusive Design, Design for All

Words, Powerful Words Diversity-Conscious Design: Challenging the Status Quo

Injustice

Food Stamps Parking Tickets Prison Visiting The Fate of a Nation

Conclusion Key Takeaways

6. Tools and Techniques

Gather as Much Data as You Can

Search for People Who Hate Your Product Quantitative Versus Qualitative: Going Above and Beyond Likert Scales

Learn to Recognize Emotions

Decoding Expressions of Emotion and Body Language Presenting These Observations Mapping Emotional Data

Plutchik’s wheel Customer journeys

Conclusion Key Takeaways

7. What We Can Do

What We All Can Do

Vote Speak Up Support Others Share Good Examples Start Your Own Company Practice Empathy Everyone Is a Designer

What Designers Can Do

Work Where You Are Needed Learn to Raise Your Voice Take a Stand Be a Great Designer

Be a world-class communicator. Use the user-centered design methodology. Use data as ammunition. Keep a student’s mindset. Teach and mentor others. Polish your process. Take your time. Be engaged. Take a step back. Branch out. Contribute. Ask who is losing and who is winning.

Stop Reading This Book... (Soon!)

What are you passionate about? Allocate your time. Find an outlet. Tell a friend.

8. They Are Doing Good

Physical Good Emotional Good Inclusion Justice What Will You Do?

A. Companies, Products, and Links About the Authors Colophon Index Copyright

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