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Index
Praise
Also by Peter Block
Title Page
Copyright Page
Dedication
Contributors
Welcome
Quick Guide to Contents
Part 1 - No Fast and Easy Way
Chapter 1 - Flawless
Chapter 2 - A Sensible Oxymoron
Chapter 3 - Risk Is Where You Find It
NO PAIN, NO PAIN
THE RISKS WE FEAR
VULNERABILITY IS A SIGN OF LIFE
Chapter 4 - The Journey
Chapter 5 - Consultant, Flawed
Chapter 6 - The Power of Conversations at Work
HARD LESSONS ABOUT FIRST- AND THIRD-PERSON PERSPECTIVES
THE POINT AND PURPOSE OF ENGAGEMENT
ENGAGING CHANGE AT THE STREET LEVEL: THE FIRST-PERSON VIEW
ENGAGING OTHERS ON THE STREET
HOW WE ENGAGE
THE CORE SKILLS OF ENGAGEMENT
WORTH AND WORDS AT WORK
Part 2 - Complexity of Advice
Chapter 7 - What Should I Do?
THE CLIENT
THE CONSULTANT
OUR COMMON CULTURE
KEYNOTE SPEAKER AS UNIVERSAL SOLVENT
Chapter 8 - Four Communities
Chapter 9 - Changing Focus
Chapter 10 - Be Careful Who You Ask
FROM MYTH AND HISTORY
THE EDUCATED EXPERT
PARTNERSHIP: THE PROMISE AND PERILS
MINING THE EXPERT WITHIN
Chapter 11 - Dealing with Resistance
REVEALING RESISTANCE
FOUR GUIDELINES FOR EXPOSING CONTENT AND EMOTIONS
TAKING THE RISK
Chapter 12 - The Case of Pricilla and the Red Pen
WHEN A PEN BECOMES A SWORD
CONSULTANT HUBRIS
CONSULTANT GUILT
TEACHING VERSUS AWARENESS
Part 3 - The Power of the Question
DISCOVERY QUESTIONS
CONSUMER QUESTIONS
CONTROL QUESTIONS
DEEPENING QUESTIONS
Chapter 13 - Making the System Fully Known to Itself
SOME HISTORY
THE CURRENT REALITY
DISCOVERY: THE HEART OF THE MATTER
SOME EXAMPLES OF COLLABORATIVE DISCOVERY
ENGAGING THE SYSTEM VERSUS CONNECTING THE DOTS
Chapter 14 - Two Sides
Chapter 15 - Resolving a New Paradox with Old Wisdom
THE PARADOX
SITTING WITH THE PARADOX
SPEAKING WITH THE ANCIENTS
IS THIS A PARADIGM?
REDEFINING FUTURE SEARCH
Chapter 16 - Change Is in the Details
THE ANGEL IN THE DETAILS
KNOWING A GOOD QUESTION WHEN YOU CREATE ONE
Chapter 17 - Talk Is Walk
LEADERSHIP TALK
ANXIETY AND COURAGE
STRENGTH AT THE BROKEN PLACES
THE CONSTRUCTIVE USES OF ANXIETY
LIFE AS A HEROIC JOURNEY
THE CRISIS
A FRIEND
KAIROS, THE MOMENT OF CHANGE
CHARACTER
Chapter 18 - So, What’s Working Here?
ENGAGEMENT BEGINS WITH DISCOVERY
SURFACING THE POSITIVE
HOPE IN A HOLOGRAPHIC WORLD
Part 4. - Emotion and the Personal
Chapter 19 - Balancing Competence with Consciousness
THE LABOR IS THE CLIENT’S
THE IMPORTANCE OF BEING SEEN AND HEARD
THE WISDOM OF THE NEXT SMALL STEP
RELATIONSHIPS MATTER_ AND KNOW WHEN TO LET GO
WORK AND FAMILY INHABIT THE SAME LIFE
WOMEN TEACHING WOMEN
“POWERFUL,” “FEMALE,” AND “PRESENCE” GO TOGETHER
IN CLOSING
Chapter 20 - Nobody’s Fool
FOOLS RUSH IN
THE HEALING ART
SUPPORTING TRANSFORMATION AND INTEGRATION
AN EXAMPLE FROM MYTHOLOGY
INTO THE UNKNOWN
Chapter 21 - In the Land of Fools
Chapter 22 - Up Front and Personal
Chapter 23 - Women’s Leadership Collaborative
CONNECTION/INCLUSION
SAMENESS/DIFFERENCE
POWER/COMPETITION
PROJECTION/SCAPEGOATING
THE ONGOING HOPE
Chapter 24 - Sneaking the Spirit In
DOING THE REAL WORK
WITNESS TO THE SPIRIT
EVOCATEUR
FREEDOM IS MORE THAN JUST ANOTHER WORD
Part 5. - Valuing Capacities
THE COMMUNAL IMPORTANCE OF NAMING
Chapter 25 - Leading from Behind Talking with Sled Dogs
TEST RIDE
THE PLAN
RELATIONSHIPS
THE JUMP TO ACTION
REVIEW OF THE EVENT
LEARNINGS
Chapter 26 - Homeopathic Consulting Learning Is Free, Teaching Is Not
THE NATURAL POWER OF LEARNING
HOMEOPATHIC CONSULTING FLAWLESSLY
THE MANUFACTURING CASE: JUST SHOWING UP
SEEDS OF CHANGE
Chapter 27 - Milk and Buttermilk
Chapter 28 - Consultin As Capability Building
THE CONSULTANT’S ROLE
LESSONS FROM THE FIELD
LEARNING TO LEARN TOGETHER
Chapter 29 - Getting Real
ONCE UPON A TIME
THE MERGER
AN UNHOLY ALLIANCE
LOSING OUR CENTER
BENEATH THE SURFACE
THREE LESSONS TO BE LEARNED
Part 6 - Integrating Strategy and Experience
Chapter 30 - The Engagement Paradigm
THE OLD CHANGE MANAGEMENT PARADIGM
THE ENGAGEMENT PARADIGM: THE CONFERENCE MODEL
ENGAGING YOUR ORGANIZATION
Chapter 31 - Caring about Place
THE MARRIAGE OF INNER AND OUTER SPACE
WHAT A DIFFERENCE A SPACE MAKES
WHAT TO DO
THE POINT
Chapter 32 - Unleashing the Spirit
ONE-BRAIN, ONE-HEART BELIEFS
WHAT SPARKS THE MAGIC
THE TACO CABANA INTERVENTION
Chapter 33 - Nancy’s Checklist
Chapter 34 - Anonymous Data Collection?
THE APPEAL OF ANONYMITY
WHEN AND WHEN NOT TO COLLECT DATA ANONYMOUSLY
Chapter 35 - Toward a More Participative, Productive Workplace
THE EMPLOYEE ENGAGEMENT INVENTORY
WHY WE NEED SUCH A TOOL
HOW TO PUT IT TO WORK
WHAT’S NEXT
Chapter 36 - Co-Creating a Community’s Future
ONCE UPON A TIME
LEAVING THE OLD, EMBRACING THE NEW
THE COMMUNITY’S VISION
FROM IDEAS TO ACTION
Chapter 37 - How Am I Doing? How Am I Doing? You Like Me! You Really Like Me!
SPOTLIGHT ON PARTICIPANTS
HOW WE EVALUATE CARRIES A MESSAGE
HIGH-ACCOUNTABILITY EVALUATION
NOW IS THE HOUR
YOU ARE THE AUDIENCE
CONFRONTING THE WISH TO BE PASSIVE
Part 7. - No Masks No Bargains
WRONG CITY, WRONG GROUP
DREAM ALONG WITH ME
Chapter 38 - My Worst Consulting Nightmare
THE LESSONS
NEXT TIME
Chapter 39 - Three Nightmares
Chapter 40 - Twelve Questions to the Most Frequently Asked Answers
Helpless and Distressed Team with Tyrannical Boss
A Summit Conference of Organizations or Groups That Want to Improve Cooperation
Civil Service Obsessed with Elected Officials
Helpless and Political Manager
The Deadwood Dilemma
Wanting Proof Positive
Taking It to Scale
Fix Those People
Fighting Peers
Where Are These Ideas Working?
Define What You Mean
Standards and Measurement
Postscript
Thanks to Contributors
About the Author
Index
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