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Index
Introduction: Why you need to write well
Section 1: Delivering the Goods Quickly and Clearly
1. Know why you’re writing
2. Understand your readers
3. Divide the writing process into four separate tasks
4. Before writing in earnest, jot down your three main points—in complete sentences
5. Write in full—rapidly
6. Improve what you’ve written
7. Use graphics to illustrate and clarify
Section 2: Developing Your Skills
8. Be relentlessly clear
9. Learn to summarize—accurately
10. Waste no words
11. Be plain-spoken: Avoid bizspeak
12. Use chronology when giving a factual account
13. Be a stickler for continuity
14. Learn the basics of correct grammar
15. Get feedback on your drafts from colleague
Section 3: Avoiding the Quirks That Turn Readers Off
16. Don’t anesthetize your readers
17. Watch your tone
Section 4: Common Forms of Business Writing
18. E-mails
19. Business Letters
20. Memos and Reports
21. Performance Appraisals
Appendixes
A. A Checklist for the Four Stages of Writing
B. A Dozen Grammatical Rules You Absolutely Need to Know
C. A Dozen Punctuation Rules You Absolutely Need to Know
D. Common Usage Gaffes
E. Some Dos and Don’ts of Business-Writing Etiquette
F. A Primer of Good Usage
Desk References
Index
Acknowledgments
About the Author
More Books from Harvard Business Review
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