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Index
Foreword
Acknowledgments
Introduction
Chapter 1. Good News
The Observation
Yes, You Can Do It!
Trust The Process
Chapter 2. Start Here: Stop
Critical Response Training
Chapter 3. The Dump List
Meet John
John’s Situation
Making The Dump List
Chapter 4. Simplify
Make It Even Simpler: Prioritize
Chapter 5. Pick the Right Road: Three Little Questions
Pick The Right Road
Chapter 6. Recognize Your Progress
Going Forward
Chapter 7. Present: Decide Now!
Consistently Good, Accurate Decisions
Don’t Skip A Step . . . Not A Single Step!
Yes But . . .
A Lesson From The Pros
John’s Decision Making
Angela’s Decision Making
1. Purpose
2. Criteria: Nonnegotiables
How Do You Know if It’s Nonnegotiable?
Don’t Confuse “Highly Desirable” With “Nonnegotiable”
Apply The 1–10 Scale
3. Compare Options to Criteria, Not to Each Other
4. Identify and Assess Risks
Identify The Risks
Assess The Risks
Chapter 8. Past: Find Out “Why?”
1. State The Problem
2. Gather The Facts
3. Compare
4. Pay Attention to Differences/Changes
5. Generate and Verify Likely Cause
Chapter 9. Future: Plan to Make It Happen
1. State The Objective
2. Develop An Action Plan
3. List Foreseeable Problems and Opportunities
Enjoy The Journey
4. Define Actions to Prevent or Facilitate
5. Define Back-Up (Plan B) Actions
Wait A Minute!
6. Create Trigger Alert
7. Update Your Action Plan
Chapter 10. Go Forward with Confidence
Bonus Chapter. Innovation: Create Something New
Index
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