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Index
Title Page Contents Copyright Dedication Ghosts in the Machine The Paradox of Automation’s Last Mile Humans in the Loop From Piecework to Outsourcing: A Brief History of Automation’s Last Mile Demanding Work Algorithmic Cruelty and the Hidden Costs of Ghost Work Working Hard for (More Than) the Money Talking Back to Robots The Kindness of Strangers and the Power of Collaboration Illustrations The Double Bottom Line The Task at Hand Acknowledgments Bibliography Methods Appendix Notes Index About the Authors Connect with HMH Footnotes
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