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Index
Title Page
Contents
Copyright
Dedication
Ghosts in the Machine
The Paradox of Automation’s Last Mile
Humans in the Loop
From Piecework to Outsourcing: A Brief History of Automation’s Last Mile
Demanding Work
Algorithmic Cruelty and the Hidden Costs of Ghost Work
Working Hard for (More Than) the Money
Talking Back to Robots
The Kindness of Strangers and the Power of Collaboration
Illustrations
The Double Bottom Line
The Task at Hand
Acknowledgments
Bibliography
Methods Appendix
Notes
Index
About the Authors
Connect with HMH
Footnotes
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