The Volunteer Management Handbook by Connors, Tracy D. -- Read -- Imperial Library of Trantor

Index

Cover Title Page Copyright Dedication Preface

The Present of Volunteer Resource Management Volunteer Management Handbook Annotated Volunteer Resource Management Model References

Part I: Volunteer Resource Program Assessment, Analysis, and Planning

Chapter 1: Volunteer Models and Management

Volunteers and Their Essential Management Review of Major Volunteer Resource Management Models Empirically Based Model of Volunteer Resource Management: PEP Model of Volunteer Administration Conclusion: Volunteer Resource Management Today and in the Future References

Chapter 2: Volunteer Demographics

Volunteer Demographics: Considering Both the Forest and the Trees Snapshot of Selected Volunteer Demographics in the United States Volunteerism Across the Life Span: Understanding “Seasons of Service” in Human Development Volunteerism and Generational Cohorts Summary: Considering the Big Picture References

Chapter 3: Preparing the Organization for Volunteers

Setting Reasonable Expectations for Volunteers: Weighing the Benefits and Costs of Volunteer Participation Establishing the Rationale and Goals for the Volunteer Program: Making Volunteer Involvement Matter Involving Paid Staff in Designing the Volunteer Program: Smoothing the Way toward Effectiveness Housing the Volunteer Program: Integrating Volunteer Participation into the Organization Creating Positions of Program Leadership: Providing Responsibility and Direction for the Volunteer Effort Developing Job Descriptions for Volunteer Positions: Sharing the Workplace Designing Systems and Supports to Facilitate Citizen Participation and Program Management: Preparing for Volunteer Involvement Conclusion References

digital A: Volunteer Management of Governance Volunteers

Role in the Nonprofit Organization Expectations Governance Roles Conclusion References

Chapter 4: Shaping an Organizational Culture of Employee and Volunteer Commitment

Organizational Culture: What It Is and Why It Matters Measuring Culture: A Four-Dimensional Model and Analysis Tool Monitoring Organizational Culture: A Leadership Responsibility Implications for Volunteer Resource Managers References

digital B: Understanding the Changing Organization as a Primary Context for Volunteering

A Time of Organizational Change Understanding the Industrial Era Organization Moving to the Postindustrial Era Organization Implications for Volunteer Resource Managers References

digital C: Organizational and Programmatic Benefits from Adversity: Comprehending the Centrality of the Role of Adverse Experiences in and on the NPO and Its Programs

Organizational Genesis: Why Start a Not-for-Profit? Power of Connection and Relationship Adverse Experiences: The Invisible Epidemic Impact of Adverse Experiences on Organizational Process Developing an Experience-Informed Culture Creating the Experience-Informed Culture Volunteer Program Cycle: Programmatic Considerations to Minimize the Impact of Adverse Experiences on Volunteers and Staff Experience-Informed Programming References

Chapter 5: Maximizing Volunteer Engagement

Understanding Volunteer Motivations and Trends The Volunteer Involvement Framework Developing a Vision for Volunteer Engagement Managing the Volunteer Investment Minimizing Challenges, Embracing Opportunities Conclusion Worksheet: Assessing Current Patterns of Volunteer Engagement References

Chapter 6: Assessment, Planning, and Staffing Analysis

Major Organizational Benefits and Challenges of Having a Volunteer Program Trends in Volunteering and Impact on Volunteer Program Planning and Management Organizational Assessment: Establishing a Volunteer Program Identifying Volunteer Roles: Understanding Strategic Job Analysis Using Strategic Job Analysis to Remain Competitive Competency Modeling as a Tool for Success Job Analysis Evaluation Relating Job Analysis and Competencies to Organization's Strategic Goals Comparing Volunteer Role Descriptions and Role Specifications Bringing It All Together: Creating the Job Description References

Chapter 7: Policy Development for Volunteer Involvement

What Are Policies? Why Write Policies? Where Policies Are Needed Policy Development Process How to Write Policies for Volunteer Programs Getting Started—Introducing the Policy Conclusion References

digital D: Options for Volunteer Involvement

Market for Volunteers Social, Economic, and Cultural Trends Driving the Options for Volunteer Involvement Types of Volunteer Involvement From Volunteer Management to Professional Volunteer Management Conclusion References

digital E: Managing Voluntourism

Defining Voluntourism History and Trends in Voluntourism Who are Voluntourists and Why do They Voluntour? The Voluntourism Partnerships Voluntourism Operators and Tourism Industry Linkages Marketing and Recruiting Voluntourists Voluntourism Operator Responsibilities Voluntourism Project Host Responsibilities Voluntourist Responsibilities Issues and Future Direction References

Part II: Strategic Deployment and Implementation

Chapter 8: The Latest Approach to Volunteer Recruitment: Competency-Competence Pathways and Volunteer Resource Management Systems

Challenges with Volunteer Recruitment Today Volunteer Resources Management System Competency and Competence Recruiting Volunteers Using Competencies Interviewing Assigning Implications for Using a VCMS Conclusion References

digital F: Marketing Volunteerism for Specialized Cohorts

What do Volunteers Want? Getting Ready for Specialized Volunteer Programs Target Marketing for Corporations Targeting Baby Boomers Targeting Students References

Chapter 9: Orientation: Welcoming New Volunteers into the Organization

Defining Orientation When Does Orientation Begin? Why Bother with Orientation? Components to Cover in Orientation Formats for Delivery All on Day 1? Episodic Volunteers Need Orientation Too When Orientation Becomes Training Conclusion References

Chapter 10: Training Volunteers

Learning Styles Generational Issues Nuts and Bolts of Training Conclusion References

Chapter 11: Volunteer and Staff Relations

Defining the Volunteers and Staff Team Characteristics of the Effective Volunteer-Staff Team Managing Different Types of Volunteer-Staff Teams Recognizing the Symptoms of Poor Volunteer-Staff Relationships Why Assess Volunteer-Staff Relationships? Causes of Poor Volunteer-Staff Relationships Sequential Process to Build the Volunteer-Staff Team Tips to Enhance Volunteer-Staff Relations Conclusion References

Chapter 12: Communicating with Volunteers and Staff

Communication Process Communication Model Applied to Internal Audiences Communications Campaigns Potential Pitfalls of Internal Communication Conclusion References

digital G: Social Media and Volunteer Programs

Social Media: Definitions and Usage Types of Social Media Planning to Use Social Media: The Good, Bad, and Scary Manager of Volunteer Functions and Social Media Conclusion References

Chapter 13: Volunteer Performance Management: The Impact Wheel

Linking Performance Management, Volunteer Resources, and Competency Managing Performance Tools and Techniques Impact Wheel Overview Introducing the Impact Wheel for Volunteer Resources Performance Management Using the Impact Wheel Summary Tools Conclusion References

digital H: Effective Leadership and Decision-Making

Leadership and Management Models of Volunteer Leadership Leadership and Management Community Development Integrating Leadership Theory into a Volunteer Program Putting Theory into Practice Conclusion References

Chapter 14: Risk Management in Volunteer Involvement

Context for Risk Management Risk Management and Liability Risk Management Use a Risk Management Model Steps of Risk Management Supporting the Risk Management Process Conclusion References

digital I: Information System Tools for Volunteer Management

Tools to Support the Engagement of Volunteers Tools to Support the Training of Volunteers Tools to Support the Retention of Volunteers Tools Which Can be Used in Support of Communications Tools for Evaluating and Reporting Challenges to Using Information Systems Establishing Foundations for Information Systems Conclusion References

digital J: Executive and Managerial Coaching in Nonprofits: Critical Leadership Development

Defining Managerial Coaching Other Forms of Leadership Development When External Coaching Can be Useful Coaching Competencies Selection of a Managerial/Coached Coach Limits and Boundaries of Coaching The Experience of Being Coached Conclusion References

Part III: Results and Evaluation

Chapter 15: Evaluating the Volunteer Program: Contexts and Models

Defining Evaluation Role of Stakeholders in Evaluation Purposes of Evaluation Purpose-Based Evaluation Framework for Valuing Volunteers Valuing Volunteering for Organizations, Volunteers, and Clients Value of Volunteering to the Volunteers Logic Models Conclusion References

Chapter 16: Evaluating Impact of Volunteer Programs

Evaluation in Volunteer Programs A Symbiotic Relationship: Evaluation, Impact, and Accountability Four Fundamental Questions in Any Volunteer Program Impact Evaluation References

Part IV: Applied Management Practice

digital K: Mission Fulfillment (Even During Challenging Times)

Product Comparisons Mission Fulfillment Best Practices Based on Behavioral Science Cutting Edge Mission Activation-Boosting Practices and Tools: An Example Conclusion References

digital L: Ethics: Professional Ethics for Volunteers

Strategic Human Resources Management Professional Volunteer Administration and Management Ethical Standards for Human Resources Management Professional Ethics in Volunteer Management Assumptions of Codes of Ethics Conclusion References

digital M: Professionalism and Credentialing in the Field of Volunteer Management

Making the Case for Professionalizing the Field of Volunteer Management History, Background, and Literature Review Framework for Professionalism in Volunteer Management A Competency-Based Framework for Advancing the Profession of Volunteer Management Credentialing and Certification Conclusion References

digital N: Advocacy in Volunteer Management

Historical Context and Definitions Traditions of Volunteerism Lead Through Service Learning and Community Service Find Your Individual Voice Engage in Personal Empowerment Advocate for Your Program Advocate for Your Place at the Table Advocate for a Peer Network Advocate for Your Organization Promote the Organization/Agency in the Public Arena Conduct an Advocacy Campaign Advocate Within the Law Conclusion References

digital O: National, State, and Local Community Programs for Volunteer Resource Managers

Social Media as a Resource for Recruiting and Managing Volunteers National Resource Programs for Volunteer Managers State and Regional Resource Programs for Volunteer Managers Local/Community Resource Programs for Volunteer Managers Conclusion References

digital P: Volunteer Management: Hospice Organizations

Organizational Environment Recruiting Hospice Volunteers Screening/Interviewing Potential Hospice Volunteers Orientation/Training for Hospice Volunteers Placing Hospice Volunteers in Appropriate Assignments Supervising and Evaluating Hospice Volunteers Risk Management in Hospice Volunteer Programs Hospice Volunteer Recognition and Retention Stressors for Hospice Volunteer Managers Conclusion References

digital Q: Volunteer Resource Management in Local Development Organizations: An International Perspective (Portugal)

Organizational Culture and Programs Volunteer Resource Management and Planning for Local Development Budgeting Volunteer Role or Job Analysis Identification of Potential Volunteers Recruitment and Selection Volunteer Supervision, Orientation, and Integration in the Organization Logistical Support and Training Volunteer Recognition and Rewards Performance Appraisal and Feedback Evaluation of Volunteer Resource Management and Planning Organizational Development An Organizational Tool for Community Involvement Conclusion References

digital R: International Volunteer Management

Meaning of Volunteerism: International Perspectives Turning Points A Movement: International Volunteer Programs Volunteerism Around the World Civic Service Structures: A Comparison of International Volunteer Resource Management Recruitment, Selection, and Training Established Volunteer Competencies—Volunteer Resource Management Systems Legislation Affecting Volunteer Resource Management Partnerships: Local with International International Youth Volunteers Benefits and Impacts of International Volunteerism References

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