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Index
Cover Page
Good Products, Bad Products
Copyright Page
Dedication
Contents
Acknowledgments
Introduction
Chapter 1 Products and Quality: What Is the Situation?
Future Trends: Population Growth and “Taste”
An Example of Quality Improvement
Beyond Manufacturing Quality
Global Competition
Onward
Chapter 2 Problems in Increasing Product Quality: Narrow-Mindedness and Attitudes
Thinking, Problem Solving, and Quality
Tradition Runs Deep
Flaws in Economic Theory
The Changing Nature of Design
Increasing Creativity and Innovation
Chapter 3 Performance, Cost, and Price: Is It a Good Deal?
Quantifying Performance
The Complexity of Cost and Price
The Balancing Act Between Performance and Cost
Why Are There Problems?
Chapter 4 Human Fit: Does the Product Fit People?
Physical Fit
Sensory Fit
Cognitive Fit
Complexity
Safety and Health
Chapter 5 Craftsmanship: Joy to the Maker, Joy to the User
Why Do We Care About Craftsmanship?
The Pleasure and Pride of Craft
The Industry and Culture Problem
The Nature of Craftsmanship
Some Suggestions
Chapter 6 Products, Emotions, and Needs: Love, Hate, or Blah?
How Emotions Play a Role
The Complexity of Human Emotions
Diversity in Emotional Responses
The Mechanisms of Emotion
Human Needs
Needs and Emotions
Need Finding
Chapter 7 Aesthetics, Elegance, and Sophistication: Wisdom Through Experience
Aesthetics and Industrial Products
A Bit of Background on Industrial Design
Elegance and Sophistication
Product Form and Function
Some Concerns on Today’s Aesthetics
Chapter 8 Symbolism and Cultural Values: Who Are We?
Products, Symbolism, and Cultures
Products and National Cultures
Products and Subcultures
Globalism and Cultures
Chapter 9 Global Constraints: Does the Product Fit a Finite Earth and Its Inhabitants?
Big Problems
The Role of Industrially Produced Products
Why These Problems?
Response to Change
Revolutionary Approaches
The Iceberg
Regulations and Laws
Now What?
Chapter 10 Conclusion: What Have We Learned? Where Do We Go?
Notes
Further Reading
Index
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