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Index
Also by Dave Kerpen
Title Page
Copyright
Dedication
Contents
Introduction: People Matter
1. Understanding Yourself and Understanding People
1: Myers-Briggs Means Nothing; This Means Everything
2: How to “Get” Anyone (Even If You Don’t Like Him)
3: How to Understand Someone Better Than You Do Your Friends (in Just Three Minutes)
4: Be Interested Instead of Interesting
5: Most People Are Lonely; Help Them Feel Connected
2. Meeting the Right People
6: Wear Orange Shoes: The Simple Keys to Networking That Nobody Talks About
7: How to Meet Just About Anyone
8: Create Your Own Advisory Board
9: Hire Slow and Fire Fast—at Work and in Life
10: Blow Off the Right People
3. Reading People
11: Stop Waiting to Talk and Start Actually Listening
12: Words Mean Little; Listen with Your Eyes, Not Your Ears
13: Always Accept the Glass of Water
14: Bluffing Is Only for Poker
15: The One Trick That Seems Ridiculous but Works Every Time
4. Connecting with People
16: Validate, Validate, Validate
17: The Most Important Question You’ll Ever Ask in a First Meeting
18: Who You Are Online Is Who You Are in Life
19: Crying Is for Winners
20: The Platinum Rule Always Trumps the Golden Rule
5. Influencing People
21: Help People Come Up with Your Idea
22: Passion Is Nothing Without Persistence
23: Don’t Sell It, Storytell It
24: The Paradox of Persuasion: Shut Up
25: Walk into Every Room Like You Own It
26: You Never Get What You Don’t Ask For
6. Changing People’s Minds
27: It’s Better to Be Happy Than Right
28: Always Manage Up
29: Go Beyond the Humblebrag
30: Make Time Your Friend
7. Teaching People
31: Be a Model
32: Soar with Your Strengths—and Theirs
33: Don’t Be a Teacher (or a Manager); Be a Coach (and a Student)
34: Don’t Hold Yourself Accountable
8. Leading People
35: There’s No I in Team, but There Is an I in Leadership
36: Mirror Neurons, and How a Good Mood Goes a Long Way
37: How to Get Everyone to Want to Be Around You, with One Word (Maybe Two)
38: Always Be the One to Give the Bad News
39: Get High Before Every Meeting
40: Everybody Wants to Be a Leader
9. Resolving Conflict with People
41: If You’re There to Help, You’re There to Win
42: Let Cooler Heads Prevail
43: Let Go to Get What You Want
44: Put On a Bulletproof Vest (or the Simple System That Saved My Marriage)
10. Inspiring People
45: Remember That It’s Not About You
46: Be Unoriginal, Part 1: You Can Quote Me on This
47: Homelessness: The Instant Cure for Any Bad Mood
48: Don’t Let One Unkind Word Destroy Years of Praise
11. Keeping People Happy
49: Make It a Honey Day
50: Go Back in Time and Write a Thank You Card (Yes, a Real One)
51: An Intro a Day Goes a Long Way
52: Buy Him a Bonsai
53: Be Unoriginal, Part 2: How to Remain Top of Mind for Thousands of People Every Day
Conclusion: Getting Everything You Want in Life Is All About People and the Ultimate Paradox
Acknowledgments
Appendix A: Enneagram Assessment
Appendix B: Inspirational Quotes
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