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Imperial Library
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Index
Title Page About the Authors Dedication Introduction: The Empire of User-Friendliness Part I: Easy to Use
1. Confusion 2. Industry 3. Error 4. Trust 5. Metaphor
Part II: Easy to Want
6. Empathy 7. Humanity 8. Personalization 9. Peril 10. Promise
Afterword: Seeing the World Through User-Friendly Eyes Appendix: A Brief History of “User Friendly” Notes Bibliography Acknowledgments Index Copyright
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