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Index
How to Be an Award-winning Tour Guide
Copyright
Contents
Foreword
Acknowledgements
1 Your Tour Changed My Life!
2 What Is a Tour Guide?
3 How Tour Guides Fit into the Tourism Industry
4 Different Types of Tour Guides
5 Do You Have What It Takes?
6 Day in the Life of a Tour Guide
7 Legal Requirements
8 Knowledge Requirements
9 Intangible Requirements
10 Personal Gear
11 Appearance
12 Conduct
13 Problem-solving
14 Duty of Care
15 Risk Management/occupational Health and Safety
16 Dealing with Emergencies
17 Leadership and Team Building
18 Environmental Awareness
19 Preparation and Administration
20 Time Management
21 Setting Up a Bush Camp
22 Basic Cooking and Hygiene
23 Cultural Issues
24 Interpretative and Narrative Skills
25 The Art of Storytelling
26 Walk the Walk: A Role Play
27 How to Lead Different Types of Tours
28 Checklist for Award-winning Tour Guides
29 Recommended Memberships, Networking Opportunities and Courses
30 Recommended Reading and Reference Material
31 Career Opportunities
32 Want to Start Your Own Tour Business?
33 Go for Gold!
34 The End of the Tour
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