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Index
Title Page Copyright Page Dedication Contents Preface 1 | The Power in Front-Line Ideas
The Clarion-Stockholm Hotel The Impact of Front-Line Ideas: The 80/20 Principle Creating an Idea-Driven Organization Why Are Idea-Driven Organizations So Rare? Realigning the Organization for Ideas Effective Idea Processes Getting More and Better Ideas Idea Systems and Innovativeness
2 | A Different Kind of Leadership
Why Leaders Are Often Blind to Front-line Ideas Fighting Back Key Points
3 | Aligning the Organization to be Idea Driven: Strategy, Structure, and Goals
Strategy and Goal Alignment Structuring for Ideas Key Points
4 | Aligning the Organization to be Idea Driven: Management Systems
Budgeting and Resourcing the Idea Process Aligning Policies and Rules Aligning Processes and Procedures Aligning Evaluation and Reward Systems Conclusion Key Points
5 | How Effective Idea Processes Work
The Kaizen Teian Process Team-Based Processes Facilitation Escalation The Electronic Suggestion Box Trap Key Points
6 | Implementing A High-Performing Idea System
Step 1 Ensure the leadership’s long-term commitment to the new idea system Step 2 Form and train the team that will design and implement the system Step 3 Assess the organization from an idea management perspective Step 4 Design the idea system Step 5 Start correcting misalignments Step 6 Conduct a pilot test Step 7 Assess the pilot results, make adjustments, and prepare for the launch Step 8 Roll out the system organization-wide Step 9 Continue to improve the system Key Points
7 | Ways to Get More and Better Ideas
Problem Finding Creating a Problem-Sensitive Organization Key Points
8 | Front-Line Ideas and Innovation
Innovations Often Need Front-Line Ideas to Work Front-Line Ideas Create Capabilities That Enable Innovations Front-Line Ideas Can Transform Routine Innovations into Major Breakthroughs Front-Line Ideas Can Open Up New Opportunities for Innovation Setting Up an Idea System Removes Many of the Barriers to Innovation Bringing It All Together Conclusion Key Points
Notes Acknowledgments Index About the Authors
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