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Index
Cover Page
Title Page
Copyright Page
Table of Contents
About the Author
Other Titles in the Perfect Series
Introduction
1. Letter structure and layout
2. What to write on and what to write with
3. Envelopes
4. Email
5. Planning, writing and checking letters and emails
6. Invitations and replies
7. Thank-you letters
8. Congratulations
9. Bad news, sympathy and condolences
10. Love letters
11. Business letters, faxes and memos
12. Complaints, criticisms and apologies
13. Letters relating to employment
14. Seeking sponsorship or donations
Quick Reference Section
QR1 Abbreviations frequently used in addresses
QR2 Correct forms of address for letters and envelopes
QR3 Watch your language!
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