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Index
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, SECOND EDITION
Copyright Page
Dedication
Contents
Foreword
Preface
Acknowledgments
Introduction: What Is Crucial Accountability? And Who Cares?
Part One: Work on Me First What to Do Before an Accountability Conversation
Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold It
Chapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth
Part Two: Create Safety What to Do During an Accountability Conversation
Chapter 3: Describe the Gap How to Start an Accountability Conversation
Chapter 4: Make It Motivating How to Help Others Want to Take Action
Chapter 5: Make It Easy How to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and Flexible What to Do When Others Get Sidetracked, Scream, or Sulk
Part Three: Move to Action What to Do After an Accountability Conversation
Chapter 7: Agree on a Plan and Follow Up How to Gain Commitment and Move to Action
Chapter 8: Put It All Together How to Solve Big, Sticky, Complicated Problems
Chapter 9: The 12 “Yeah-Buts” How to Deal with the Truly Tough
Appendix A: Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills
Appendix B: Six-Source Diagnostic Questions The Six-Source Model
Appendix C: When Things Go Right
Appendix D: Discussion Questions for Reading Groups
Notes
Index
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