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Index
Cover
Title
Copyright
Contents
Introduction
The British Franchising Association (BFA)
Part 1. Franchising generally
Ch.1 What is franchising?
Franchising-a definition and history
What is business franchising?
Business Format Franchising
Product and Trade Name Franchising
A brief history
The growth of franchising
Franchising sectors
Main points from Chapter 1
Ch.2 Considering the good and bad points-is franchising the right way to go for you?
Different aspects of franchising
The pro’s and con’s of franchising
PROS of franchising
The use of a recognisable brand
Ongoing support
Lucrative locations
Established market
Easier access to finance
CONS of franchising
Considerable costs
Lack of control
External factors
Discipline
Franchisor Monitoring
Service Charges
Reputation
Inflexibility
Responding to the market
The job itself
Finally-considerable work
Other risks associated with franchisor performance
The established franchisor
The new franchisor
Unethical franchisors
Incompetent franchisors
Are you suited to running a franchise?
Main points from Chapter 2
Ch.3 What type of franchise to choose?
Automotive and car repair franchises
Care service providers
Cleaning services
Estate agencies
Financial services
Gift cards
Internet franchises
Parcel Couriering
Plumbing
Print shops
Recruitment
Retail
Buying an existing franchise as opposed to a new franchise
Advantages of an Existing Franchise
Track Record
Customer Base
Flexibility
Advantages of a New Franchise
Clean Slate
Lower Purchase Price
Newer Equipment and Facilities
Main points from Chapter 3
Ch.4 Searching for the right franchise and asking the 51 right questions.
Where can you find details of franchises for sale?
Questions to ask franchisors
Main points from Chapter 4
Ch.5 Financing a franchise and preparing a business 57 plan
Raising finance for a franchise
Approaching banks for finance
The person - Who are they lending the money to?
The amount - How much are you looking to borrow?
How do you intend to pay back the money?
How much risk is involved?
The calculation of interest and fees
Forms of finance
Total cost of opening a franchise
Franchise deposits
Franchise Fees-Initial franchise fees
On-going franchise fees
Advertising Fee
Franchise Business Plan
Preparing a business plan
Introduction
The Product or Service
The Personnel
The Market
The Marketing Plan
The Operation
The Premises
Financial Information
Introduction
Profit & Loss Forecast
Cash Flow Forecast
Appendix
Verifying a franchisor’s projections
Main points from Chapter 5
Ch.6 the legal agreement
The franchise agreement
What is the Franchise Agreement?
The Terms of the agreement
What should I look for in a franchise agreement?
The Intellectual Property
Trade Marks and Service Marks
The Rules
Main points from Chapter 6
Ch.7 The franchisor’s operating manual and 79 franchisor’s training
About the company
Support
Launch timetable
Training
Recruiting staff
Office
Office maintenance
Office Administration
Reporting
Vehicle administration
Marketing
Pricing
Sales Insurance
Corporate structure
Financing
Company
Field operations
Resale, transfer, renewal and closing
Expansion and relocation
Franchise support
Franchise training
Main points from Chapter 7
Ch.8 The ongoing management of your business
The initial phase of the business
Finding premises
Buying equipment
Recruiting staff
Employing People
What are my responsibilities as an employer?
Discrimination and the law
Main points from Chapter 8
Part 2. Basic Tips On Running Your Business-Financial Control-Products And Markets And Marketing Generally
Ch.9 Financial control
Financial Control
Profit and loss forecasting
Cashflow forecast
Preparing a Cashflow Forecast
Other Terms
Over-trading
Check your customer’s ability to pay
Set out your terms of trading
Set up a system
Keep clear and accurate records
Collect your payment on time
The advantages of a bookkeeping system
How to record the information you need
Proprietary systems.
The Analysed Cash book System
The Double Entry System
Computerised Accounting Systems
Main points from Chapter 9
Ch.10 Products, markets and pricing
Segmenting the market place
Geographic segmentation
Demographic segmentation
Occupation and social class
ACORN
Product segmentation
Benefit and lifestyle segmentation
Competitive advantage
Unique selling points (USP)
Pricing Your Product
Your Costs
Competitors Prices
Main points from Chapter 10
Ch.11 Marketing generally
Market Research
Bringing people’s attention to your product
Advertising
Leaflets
Directories
Advertising in magazines
Newspaper advertising
Television advertising
Radio advertising
Using an advertising agent
Direct mail
Using sales representatives or agents
Internet Marketing
Search engine optimization
Making your site visible to search engines
Quality content
The use of key words and phrases
Search engine marketing
Purchasing traffic
Email marketing
Affiliation (as advertiser)
Using vouchers and coupons
Co-registration
Rich media
Social media
Blogging
Market places
Main points from Chapter 11
Ch.12 Growing your franchise-a few tips
Managing staff
Networking
Knowing yourself
Managing time
Summary of the book
Glossary of terms
Useful addresses and websites
Index
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