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Index
Copyright
Preface
1
Measurement and Management in the Information Age
2
Why Does Business Need a Balanced Scorecard?
PART ONE: MEASURING BUSINESS STRATEGY
3
Financial Perspective
4
Customer Perspective
5
Internal-Business-Process Perspective
6
Learning and Growth Perspective
7
Linking Balanced Scorecard Measures to Your Strategy
8
Structure and Strategy
PART TWO: MANAGING BUSINESS STRATEGY
9
Achieving Strategic Alignment: From Top to Bottom
10
Targets, Resource Allocation, Initiatives, and Budgets
11
Feedback and the Strategic Learning Process
12
Implementing a Balanced Scorecard Management Program
Appendix: Building a Balanced Scorecard
About the Authors
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