Heart and Mind · Mastering the Art of Decision Making by Anderson, Barry -- Read -- Imperial Library of Trantor

Index

Contents About the Authors Introduction 1 Courage, Creativity, and Balance

Three Principles of Decision Making

Courage to be Rational Creativity Balanced Judgment

“Hot” and “Cold” Decisions Quick Review

2 Problem Structuring

Problem Recognition Turning Problems into Opportunities Problem Definition

Establish the Right Scope Analysis of Causes Defining Problems With Other People Re-examine Your Problem Definition as You Go

Quick Review

3 Values and Decision-making

What are values? Creative Tools to Generate Values

Initial Collection of Values Value Checklists

Basic Human Needs Stakeholders Different Time Horizons Intangible Consequences Analyzing Existing Alternatives

Value Tree

Structuring Your Set of Values

Fundamental Positive Non-Redundant Objective/Quantifiable Meaningful Complete Relevant Independent

Practical guidelines Quick Review

4 Generating Alternatives

What are Alternatives? Thinking Creatively about Alternatives Why is it so Hard to Think Creatively?

The Two Step Creativity Technique

First Step: Stimulus Variation Second Step: Force Fit

General Techniques to Get More Creative

Mood Play Reversals Flow Observation, Awareness, Mindfulness Creative Conversation Breaks Digging a Deeper Creative Well

Focused Techniques to Generate Alternatives

Value-Focused Search Improving/Combining Good Alternatives Analysis of Resources

Thinking Efficiently about Alternatives

Classification Addressing Sub-problems Separately

Structuring Your Set of Alternatives

Specific Courses of Action Multiple Options Mutually Exclusivity Diversity

Quick Review

5 The Decision Ladder

Prioritized List Screening Decision Tables

Basic Structure and Purpose Fact Tables Plus-Minus Tables Extremes Tables Weighted Tables

Commitment and Follow-Through Special Case: Resource Allocation Decisions

Non-Independent Alternatives Strategy Tables

Quick Review

6 Uncertainty

Uncertainty Awareness “Uncertainty-Proofing” Your Alternatives

Obtaining Information Controlling the Future Keeping Your Options Open Diversifying Sharing Risk

Sensitivity Analysis Decision Trees and Expected Value

Constructing Decision Trees Maximizing Expected Value Good Decisions or Good Outcomes?

Quick Review

7 What now? References