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Index
Cover Page
Title Page
Copyright Page
Contents
List of Figures
List of Tables
About the Editors
Author Biographies
Preface
Chapter 1 A Lesson in Resilience: the 2011 Stanley Cup Riot
Chapter 2 Translating Tensions into Safe Practices Through Dynamic Trade-offs: the Secret Second Handover
Chapter 3 Workarounds in Nursing Practice in Acute Care: a Case of a Health Care Arms Race?
Chapter 4 The Demands Imposed by a Health Care Reform on Clinical Work in Transitional Care of the Elderly: a Multi-faceted Janus
Chapter 5 The Stockholm Blizzard of 2012
Chapter 6 Individual-collective Trade-offs: Implications for Resilience
Chapter 7 Managing Medicines Management: Organisational Resilience in Community Pharmacies
Chapter 8 Blood Transfusion with Health Information Technology in Emergency Settings from a Safety-II Perspective
Chapter 9 Exposing Hidden Aspects of Resilience and Brittleness in Everyday Clinical Practice Using Network Theories
Chapter 10 Patient Boarding in the Emergency Department as a Symptom of Complexity-induced Risks
Chapter 11 Looking for Patterns in Everyday Clinical Work
Chapter 12 Tempest in a Teapot: Standardisation and Workarounds in Everyday Clinical Work
Chapter 13 ECW in Complex Adaptive Systems
Chapter 14 Revealing Resilience through Critical Incident Narratives: a Way to Move from Safety-I to Safety-II
Chapter 15 Patients as a Source of Resilience
Chapter 16 Strategies to Get Resilience into Everyday Clinical Work
Chapter 17 Mobilising Resilience by Monitoring the Right Things for the Right People at the Right Time
Chapter 18 Why is Work-as-Imagined Different from Work-as-Done?
Bibliography
Index
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