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Index
Copyright Page
Contents
Dedication
Introduction
Alex’s story
1 Contemplating coaching at work
2 Asking versus telling
3 Eliciting feedback
4 Correcting common coaching myths
5 Giving feedback
6 Structuring the coaching session: GROW
7 Diagnosing individuals’ different styles
8 Finding and avoiding your coaching blocks
9 Coaching in a hurry
10 Taking account of others’ skill and will
11 Overcoming a reluctance to being coached
12 Motivating
13 Recognising cultural differences
14 Starting teams well
15 Using the power of the question
16 Coaching caveats
17 Giving feedback upwards
18 Becoming eloquent in the language of setting goals
19 Mentoring
20 Reflecting on coaching – a summary
The 20 Golden Rules of Coaching
Appendices
Bibliography
Glossary
Acknowledgements
Index
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