Working in a Multicultural World by Nardon, Luciara -- Read -- Imperial Library of Trantor

Index

Cover Title Page Copyright Page Contents List of Figures Acknowledgments Foreword Preface

How to Use This Book Overview of the Book

1 Working in a Multicultural World

The Challenges and Benefits of Intercultural Interactions Intercultural Competence Intercultural Learning Stages in Intercultural Development The Road Ahead Reflective Exercise Key Points

2 Building Intercultural Competence through Reflection

Reflection and Intercultural Competence The Reflective Process Making the Most of Reflections Becoming Reflective The Road Ahead Reflective Exercise Key Points

3 Situating Intercultural Interactions

Putting Things in Context: Situating Intercultural Interactions Situational Awareness: Thinking and Acting in Context The Road Ahead Reflective Exercise Key Points

4 Understanding Culture

Culture and Behavior Cultural Self-awareness The Road Ahead Reflective Exercise Key Points

5 Understanding Individual Differences

Individual Characteristics and Intercultural Interactions Managing Identities Self-awareness The Road Ahead Reflective Exercise Key Points

6 Understanding Situations

Situational Strength Role Expectations Physical Setting Managing Intercultural Situations The Road Ahead Reflective Exercise Key Points

7 Managing Feelings

Intercultural Interactions and Feelings Emotional Self-awareness Thoughts, Feelings, and Actions Working with Our Feelings Developing Empathy The Road Ahead Reflective Exercise Key Points

8 Communicating across Cultures

Culture and Common Ground Estimating Common Ground Creating Common Ground Dealing with Conflicts through Communication The Road Ahead Reflective Exercise Key Points

9 Moving Forward

Interacting in an Enacted World Continuous Development Concluding Thoughts The Road Ahead Reflective Exercise Key Points

Appendix A: Cross-cultural Studies Appendix B: Comprehensive Reflection Assignment Notes Index