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Index
Copyright page
Foreword
Introduction
Giving credit where credit is due
Make an impact
Why should you care?
Part I: What is an impact map?
Why?
Who?
How?
What?
Example: Online gaming
Example: Financial transaction processing
Part II: The role of impact maps
Three key roles
Impact maps solve common problems
Delivering business goals, not just software features
Setting measurable objectives
Adaptive planning
Iterative delivery
User stories
Design thinking
Effective meetings
Switch from cost to investment
Part III: Creating an impact map
Preparation step 1: Discover real goals
Preparation step 2: Define good measurements
Preparation step 3: Plan your first milestone
Mapping step 1: Draw the map skeleton
Mapping step 2: Find alternatives
Mapping step 3: Identify key priorities
Mapping step 4: Earn or learn
Fitting measurements into the map
Rinse and repeat
Typical organisational mistakes
Typical facilitation mistakes
Typical mapping mistakes
Where next?
Bibliography
About the author
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