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Index
Cover Page
Title Page
Copyright Page
Dedication
About the Author
Acknowledgments
Introduction
What This Book Is Not
The Organization of What Follows
Part One: Who
Chapter One: You
Chapter Two: Me
Chapter Three: Them
Interlude: Windmills and Flywheels
Spinning Our Wheels
Changing Economics
Land Reclamation and Virtuous Circles
Part Two: What
Chapter Four: Working Smart
Chapter Five: Well, What Do You Know?
Chapter Six: Enter the Tools
A Brief History of Knowledge Tools In Law Practice
Things That Think
Chapter Seven: Three Kinds of Knowledge Tools
1. Storage and Transport
2. Extending Humans
3. Independent Work
Law Office Knowledge Tool Examples
Chapter Eight: The Managers
Chapter Nine: Work Product Retrieval
Information Retrieval
Useful Distinctions
Document Management
The Human Dimension
Chapter Ten: Document Assembly
Basic Concepts
In the Beginning Was the Word Processor
Specialized Programs
Important Differences
Integrations
Online Document Assembly
Varieties and Venues
Is Document Assembly for You?
What a Difference DA Makes
Interactive Questionnaires and Checklists
Coming Attractions
Sooner or Later
Chapter Eleven: Artificial Intelligence
Nature and Artifice
Defining AI
Obstacles and Opportunities
Chapter Twelve: Intelligent Tools for Managing Factual Arguments
Introduction
A Case In Point: The Mysterious Mr. S.
A Personal Journey
Sample Theories
A Leading Alternative Candidate
Why and How (Theory of the Case)
How Technology Could Help
Broader Uses
Legal Applicability
Design Considerations
Pointillism
Tools In Use or On the Way
SHAKy Conclusions
Epilogue
Chapter Thirteen: The Web As Knowledge Tool
eLawyering
eLawyering In Connection With the Courts
What About the Lawyer-Less E-Litigants?
Legal Cybernautics
Chapter Fourteen: Choosing Smarter
Anatomy of a Choice
Multi-Criteria Decision Making
Choices and Options
Categories
Factors
Ratings
Scores
Perspectives
Kinds of Factors
Choiceboxes
Acknowledged Limits
To Box or Not to Box?
Defining Options
Defining Factors
Refining Factors
Rating and Weighting
Wrapping Up a Choice
Group Choosing
Risk and Uncertainty
Beyond Choice
The Value-Add of Choice-Making Tools
Chapter Fifteen: Other Tools
Interlude: Knowledge Wasteland
Working Dumb In an Age of Smart Machines
Knowledge Mismanagement
The Price We Pay
Waste Not, Want Not
Part Three: Why
Chapter Sixteen: Benefits
Productivity (Efficiency)
Responsiveness (Quick Turnaround)
Quality of Work (Accuracy, Thoroughness)
Consistency
Quality of Work Life (Job Satisfaction)
Practice Improvement
Reduced Reliance On Scarce Experts
Training and Continuing Education
Marketing and Recruitment Advantages
More Flexible Allocation of Work
Second-Order Benefits
Chapter Seventeen: Costs
When You Buy
When You Build
When Things Go Wrong
Chapter Eighteen: The Balancing Act
Difficulties of Quantification
A Practical Process
Are You Prepared to Profit?
Chapter Nineteen: Inhibitions and Motivations
Explanations Vs. Excuses
Too Busy Bailing
Ch-Ch-Ch-Changes
Financial Practices and Organizational Structure
Power Structure
The Legal Personality
Culture
Fear
Difficulty
Ignorance and Misconception
Losing Our Inhibitions
Interlude: Oh Say, Can You C?
Preparing for a New Era of Legal Commerce
Change
Clients
Colleagues
Character
In Closing
Part Four: How
Chapter Twenty: Finding and Choosing Tools
Finding Knowledge Tools
Choosing Practice System Authoring Software
Document-Assembly Engines
Chapter Twenty-One: Developing Systems
Getting Started
Choosing a Subject
Buying and Building
In-Source or Outsource?
Building Systems
Deployment, Maintenance, and Support
Scoping a Document-Assembly Project
Chapter Twenty-Two: Making Money from Technology That Saves Time
The Productivity Paradox
How to Make Money By Saving Time Even If You Bill By the Hour
How to Make Even More Money Through Value Billing
How to Make Money Either Way
A Good Example
Doing Well By Doing Good
Interlude: Smart Pads On the Wireless Web
Magic Carpet Ride
Dynamic Trio
Togetherness
Combinatorial Explosions
What’s Stopping Us?
Tapping and Tipping
Part Five: When
Chapter Twenty-Three: Tomorrow
Chapter Twenty-Four: Today
Appendix: Book Reviews
Advanced Information Systems for Lawyers
Law In a Digital World
Transforming the Law: Essays On Technology, Justice and the Legal Marketplace
Common Sense: On the Information Revolution and Your Job
Knowledge Management and the Smarter Lawyer
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